Pensions Officer

Connect2Hackney; Greater London; Hybride; GBP 33 000 - 44 000; Plein temps

Résumé du poste

London Borough of Hackney is seeking an experienced Payroll & Pensions Officer to join the Payroll and HR Systems Team in a hybrid setup. The role focuses on LGPS pension administration, processing leavers, updating member records and daily iTrent calculations.

The post requires hands-on LGPS knowledge, thorough iTrent experience, and the ability to operate independently from day one, delivering accurate, compliant pension services to staff, leavers and scheme administrators.

Qualifications

• Recent LGPS administration experience.
• Proficiency in iTrent payroll/pensions module.
• End-to-end leaver processing experience.
• Ability to work autonomously with minimal supervision.
• Strong communication and confidentiality.

Responsabilités

• Pensions & Leaver Administration: process pension leaver docs, service histories, records updates for LGPS.
• Systems Management (iTrent): input, maintain and validate payroll/pension transactions in iTrent.
• Enrolment & Scheme Compliance: support auto-enrolment across LGPS and other schemes.
• Contribution & NIC Adjustments: calculate and reconcile NI and pension deductions.
• Query Resolution & Customer Care: respond to staff and managers with pension queries.
• Official Communications: issue pension leaver notifications and formal letters.

Connaissances

LGPS Admin

Leaver Processing

Autonomous Working

Communication

Problem Solving

Outils

iTrent

Description du poste

Payroll & Pensions Officer

• Pay Rate: 23.62 per hour PAYE 31.83 per hour Umbrella
• Location: Hackney Service Centre / Hybrid (Flexible Home & Office Working)
• Service: Payroll & HR Systems
• Role Length: 3 -4 Weeks initially
• Reporting To: Payroll and Pensions Lead

About the Role

We are seeking an experienced, proactive, and detail-oriented Payroll & Pensions Officer to join the Payroll and HR Systems Team at the London Borough of Hackney.

This assignment has a dedicated focus on pension administration within the Local Government Pension Scheme (LGPS), with a key emphasis on processing pension leavers, updating member records, and handling day-to-day calculations using iTrent.

We need a specialist who can hit the ground running, operate independently from day one, and deliver accurate, high-quality service to staff, leavers, and scheme administrators.

Key Responsibilities

• Pensions & Leaver Administration: Accurately process and calculate all pension leaver documentation, service histories, certificates of pensionable pay, and member record updates for the LGPS.
• Systems Management (iTrent): Input, maintain, and validate payroll and pension transactions directly within the iTrent HR/Payroll system in line with statutory guidelines and monthly deadlines.
• Enrolment & Scheme Compliance: Support auto-enrolment and contractual enrolment processes across LGPS, as well as Teachers' Pensions and NHS schemes where applicable.
• Contribution & NIC Adjustments: Perform accurate calculations and adjustments for National Insurance contributions and pension deductions, including reconciliation checks.
• Query Resolution & Customer Care: Act as an approachable and knowledgeable point of contact for pension-related queries from departing staff, active members, scheme administrators, and line managers.
• Official Communications: Generate and issue accurate, compliant pension leaver notifications and formal correspondence.

Essential Criteria (Must-Have)

• Recent LGPS Administration Experience: Strong, current working knowledge of the Local Government Pension Scheme regulations, rules, and contribution structures.
• Proficiency in iTrent: Proven hands-on experience managing, entering, and extracting payroll and pension data within the MHR iTrent environment.
• End-to-End Leaver Processing: Thorough understanding and solid track record of processing pension leaver documentation, leaver calculations, and member record updates accurately and efficiently.
• Immediate Operational Capability: The ability to work autonomously, prioritise tasks under pressure, and quickly assimilate into the service without extensive supervision.
• Clear Communication & Professionalism: High standards of confidentiality, customer care, and attention to detail when resolving sensitive pay and pension queries.