Pensions Customer Administrator

NHS BUSINESS SERVICES AUTHORITY; Fleetwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public health service organization in Fleetwood is seeking a motivated Pensions Customer Administrator to provide excellent customer support. The ideal candidate will handle inquiries, collaborate with colleagues, and contribute to service improvements. This role requires strong communication skills and the ability to manage complex customer interactions, ensuring a positive experience for NHS colleagues. You'll be part of a valued team, dedicated to supporting people in understanding their pension benefits.

Benefits

Flexible working hours

Comprehensive benefits package

Professional development opportunities

Qualifications

• Handle a wide range of customer enquiries across different channels.
• Provide tailored support and guidance, ensuring clear and empathetic interactions.
• Maintain accurate records and ensure data protection.

Responsibilities

• Process casework accurately using technical guides.
• Collaborate with colleagues to improve services.
• Support new team members through coaching and mentoring.

Skills

Customer service skills

Communication skills

Problem-solving

Ability to handle sensitive queries

Job description

Overview

As a Pensions Customer Administrator, you'll:

• Handle a wide range of customer enquiries across different channels, including sensitive and complex queries.
• Provide tailored support and guidance to customers, ensuring every interaction is clear, empathetic and helpful.
• Process casework accurately using technical guides and systems, applying your knowledge of policies and procedures.
• Work flexibly across different areas of the NHS Pension Service, adapting to changing demands and priorities.
• Maintain accurate records and audit trails, ensuring data protection and customer security at all times.
• Use your communication skills to manage difficult conversations and resolve issues effectively.
• Collaborate with colleagues and contribute to service improvements through feedback and ideas.
• Support new team members through coaching and mentoring where required.

Are you passionate about delivering excellent customer service and making a real difference to people's lives?

Do you thrive in a fast-paced environment where every conversation counts? We're looking for a friendly and motivated Pensions Customer Administrator to join our team at NHSBSA. This is a fantastic opportunity to be part of a service that supports NHS colleagues across the country, helping them understand and manage their pension benefits. You'll be at the heart of our customer experience, handling enquiries via phone, email and other channels, and making sure every interaction is helpful, clear and supportive. This role is perfect for someone who enjoys problem-solving, values teamwork, and wants to grow in a role that truly matters. You'll be supported to develop your skills and knowledge, and you'll be part of a team that's proud to deliver a service that touches millions of lives.

Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care.