Pensions Application Support Analyst

Lumera AB; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology provider in the UK is seeking a technical support specialist to assist clients with policy administration products. Key responsibilities include resolving software issues, writing SQL queries, and maintaining documentation. Ideal candidates should have experience in UK pensions and strong client-facing skills. This role offers a dynamic work environment focused on continuous learning and development.

Qualifications

• Experience of working with Defined Contribution Master Trusts.
• The ability to communicate well at all levels.
• Experience of supporting software applications.
• Proven analytical and problem solver abilities.

Responsibilities

• Provide support for Lumera’s suite of Products.
• Writing SQL queries to resolve issues.
• Peer reviewing and testing colleagues’ work.
• Record and track all problems/requests.

Skills

Defined Contribution Master Trusts experience

UK pensions knowledge

Client communication skills

Self-motivation

Teamwork

Software application support

SQL Query writing

Microsoft SQL Server

Analytical and problem-solving skills

Tools

MS Office

Job description

About the role

On a daily basis you will be providing support for Lumera’s suite of leading policy administration products to our clients. You will also be responsible for the deployment of ad hoc software fixes. You will be liaising with clients directly and also Lumera staff at all levels to ensure issues are resolved successfully. This is an ideal position for someone with a pensions administration background who wishes to move into a more technical role.

What you'll be doing

• Provide support for Lumera’s suite of Products to our internal and external customers, resolving business application problems within service level agreements (SLA)
• Writing SQL queries to resolve issues and improve existing functionality
• Peer reviewing and testing colleagues’ work
• Record and track all problems/requests reported to the Support desk
• Maintain and create support desk documentation
• Become familiar with and support new technologies and software as and when they are introduced to the company
• Share knowledge and best practices

To thrive in this role, you will need

Essential

• Experience of working with Defined Contribution Master Trusts
• UK pensions knowledge and financial services background
• The ability to communicate well at all levels
• To have client facing experience
• To be a self-motivator and help others to achieve goals
• The ability to work well under pressure and remain focused
• The ability to work within a team and make a positive contribution, but still able to work independently
• Experience of supporting software applications
• SQL Query writing and document writing skills
• Microsoft SQL Server and MS Office experience
• Proven analytical and problem solver abilities
• The skills to create and updatedocumentation to a high level standard

Desirable

• Some pensions calculations knowledge
• Experience working within a fast-paced technical support team
• Pensioner Payroll experience

We are an independent provider of data management and technology solutions serving the UK Life and Pensions markets. We help the pensions and insurance industry get full value from their data so that they can save money, reduce risk and give their customers a better experience. We use our technology to transform data. We help guide data strategies and provide software to help our clients keep getting more from their data so that, rather than holding them back, their data drives them forward.

Lumera Ltd is part of the Lumera group which is dedicated to the digital transformation of the European Life and Pensions industry. Lumera Group provides technology solutions covering policy administration, data management and migration to a broad, blue-chip customer base. Combining our tech and industry expertise, Lumera also offers a comprehensive range of specialist services tailored to each local market.

The Prudent Revolution is our mission – bridging technology and partnership to navigate the fastest, safest path through complex change for L&P providers.

Lumera is majority owned by Monterro, the leading software growth investor in the Nordics.