Pensions Administrator - Part Time

Capita; London; Hybrid; GBP 100,000 - 125,000; Part time

Job summary

A leading pension service provider in London is seeking part-time Pensions Administrators to join their team. In this role, you will handle various administrative tasks related to pensions, ensuring high quality service and compliance. Ideal candidates should have experience in pension administration, strong communication skills, and attention to detail. The position supports hybrid work arrangements and offers competitive benefits.

Benefits

23 days' holiday pro rata

Company-matched pension

Life assurance

Paid volunteering days

Qualifications

• Pension administration experience with knowledge of DB pension schemes.
• Experience with pension authorisations.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Deliver excellent customer service in line with procedural requirements.
• Respond to member queries across multiple channels.
• Adhere to Quality Management Systems.

Skills

Pension administration experience

Excellent numeracy

Strong communication skills

Attention to detail

Computer literacy

Teamwork

Job description

Overview

We’ve been looking after people’s pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we’re perfectly positioned to support our clients. Capita Pensions Solutions is growing, with big plans for 2025 and beyond. We’re seeking several experienced part-time Pensions Administrators to join our dynamic team.

You’ll have the chance to work with a variety of clients. If you’re experienced and passionate about pensions administration and thrive on tasks that require meticulous attention to detail, this is the perfect opportunity for you.

We can be flexible on the days/hours you work; the minimum commitment is 20 hours per week. Capita offers a competitive salary, opportunities for career progression, training, and a focus on wellbeing and work-life balance. The role supports hybrid working, with offices in Darlington and Sheffield, or remote working where available.

Job title

Pensions Administrator - Part Time

What you’ll be doing

• Working towards the team’s goals to deliver excellent customer service in line with procedural and Service Level requirements. Tasks include: Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense Corrections and handling Multiple Exception reports.
• Responding to member queries within the agreed SLAs across multiple channels.
• Adhering to Quality Management Systems and complying with Capita and regulatory policies.
• Owning personal and performance development, completing relevant training, mandatory e-learning, and maintaining pensions knowledge and internal systems capability.
• Identifying and reporting risks, complaints, and breaches within deadlines to line management and/or the Operational Risk & Compliance department.

What we’re looking for (ESSENTIAL)

• Pension administration experience with knowledge of DB pension schemes (must be evident on CV).
• Experience with pension authorisations (must be evident on CV).
• Excellent numeracy and data inputting skills. Attention to detail and quality management – get it right first time.
• Strong communication skills, including written communication across various channels.
• Ability to work under pressure and meet tight deadlines.
• Telephone and computer literacy.
• Strong teamwork, with the ability to coach and guide other employees.

What’s in it for you

• 23 days’ holiday (pro rata, rising to 27) with the option to buy extra leave.
• Company-matched pension, life assurance, cycle to work, 15 weeks’ fully paid maternity, adoption and shared parental leave, two weeks’ paternity pay, and more
• Voluntary benefits across lifestyle, health and wellbeing, travel and technology.
• Paid volunteering days for our charity partners or a cause of your choice.
• Access to Employee Network Groups for diversity and inclusion.

Security clearance

This role requires enhanced security clearance. The details are contained in the following guidance. A main factor is a minimum of 5 years UK residence; please only apply if you meet this requirement.

Guidance: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide services to over 600 schemes covering over 6 million members, including pensions administration, data remediation, software, actuarial, investment, scheme management, and member communications.

What we hope you’ll do next

Choose “Apply now” to complete our short application and tell us about you.

We’re an equal opportunity and Disability Confident employer. If you need an alternative format or support, please email [e-mail] or call [phone]. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

We welcome applications from all backgrounds, including Black, Asian and other ethnic minorities.

Location

London, United Kingdom

Time Type

Part time

Contract Type

Permanent