Pensions Administrator - Defined Benefits

JR United Kingdom; Norwich; Remote; GBP 35,000 - 50,000; Full time

Job summary

A financial services company is seeking a Pensions Administrator for their Defined Benefits team based in Norwich. This 6-month remote contract involves enhancing customer service delivery, adhering to quality standards, and maintaining stakeholder relationships. Candidates should have strong pensions administration and defined benefits experience, as well as proficiency in payment processing. The role demands a commitment to personal development and compliance with regulatory standards.

Responsibilities

• Work towards overall goals of the team in achieving excellent customer service.
• Support the clients’ Values and adhere to Quality Management Systems.
• Take ownership of personal and performance development.
• Identify and report risks and complaints immediately.
• Review effectiveness of existing systems and processes.
• Build and enhance stakeholder relationships.

Skills

Strong Pensions Administration Experience

Extensive Defined Benefits (DB) experience

Experienced in payment processing and checking calculations

Experienced in using Pensions systems - Hartlink

Job description

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Pensions Administrator - Defined Benefits, norwich

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Client:

Lorien

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

• Pensions Administrator
• Remote Working
• 6 month contract
• Inside of IR35

My client is looking for a number of Pensions Administrators to assist them on their DB Team.

Key Responsibilities

• Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements.
• Embrace, demonstrate, and support the business to embed the clients Values.
• Adhere to Quality Management Systems and comply with regulations and policies from the clientand relevant regulatory bodies.
• Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
• Identify and report risks, complaints and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.
• Consider and review the effectiveness and efficiency of existing systems, processes, and controls and make suggestions to continually enhance service delivery.
• Support and assist the management team where required in all aspects of service delivery.
• Understand, build, maintain and enhance stakeholder and/or client relationships.
• Share knowledge to support development of others.

Key Skills & Experiences

• Strong Pensions Administration Experience
• Extensive Defined Benefits (DB) experience
• Experienced in payment processing and checking calculations
• Experienced in using Pensions systems - Hartlink