Pensions Administrator

XPS Pensions; Perth; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading UK consulting and administration firm is seeking a Pensions Administrator to join their vibrant team in Perth under a 12-month fixed-term contract. This role involves a variety of administrative tasks, customer service interactions, and promoting a customer-focused delivery while supporting pension scheme administration. Ideal for candidates with administrative experience or fresh graduates eager to embark on a career in pensions.

Benefits

Participation in an annual discretionary bonus scheme

25 days holiday plus options to buy or sell holiday

Flexible bank holidays

Pension scheme with matching contributions

Healthcare cash plan

Flexible Benefits Scheme for health and wellbeing

Life Assurance (four times basic salary)

Employee Assistance Programme

Access to a digital GP service

Paid volunteering days

Qualifications

• Minimum Grade 4/C in GCSE Maths and English or equivalent.
• Excellent organizational and planning skills.
• Ability to work ahead of deadlines and prioritize tasks.

Responsibilities

• Update relevant pension administration databases and systems.
• Handle queries from the Department for Work and Pensions (DWP) and HM Revenue.
• Perform manual benefits calculations.

Skills

Organisational skills

Planning skills

Interpersonal skills

Problem-solving skills

Customer-focused approach

Education

GCSE Maths Grade 4/C or equivalent

GCSE English Grade 4/C or equivalent

Job description

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Pensions Administrator

Associate Grade

Location: Perth

Work Arrangement: Hybrid

Contract: Full Time, 12 Months Fixed Term Contract

Ref: REQ002964

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.

Our Pensions Administration business continues to grow, and we are now looking for an enthusiastic Pensions Administrator to join our vibrant Perth office with hybrid working on a 12-month fixed-term contract. This role is suitable for someone with previous experience in a similar administrative or customer service role, knowledge of MS Office products, or a recent graduate looking to start a career in pensions.

XPS is a FTSE 250 company that combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors of all sizes, including 88 with assets over £1bn. We also support insurance companies in the life and bulk annuities sector.

Our people drive our success. As an XPS employee, you can bring your whole self to work. We promote inclusion and diversity, ensuring everyone feels valued and has a voice. We provide support and training to help you grow and succeed.

The Team

Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications, and scam protection.

Learn more here: //xpsgroup/what-we-do/administration/

The Role

As a Pensions Administrator with XPS, you will:

• Update relevant pension administration databases and systems.
• Log and scan post/correspondence.
• Handle queries from the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC).
• Receive and handle internal and external telephone queries.
• Run automated systems calculations.
• Perform manual benefits calculations.
• Produce letters to 'draft standards' via Electronic Document Management system (EDM) and arrange for their issue after checking.
• Return original documentation and certificates to customers.
• Amend records, including developing into checking non-financial work such as change of address.
• Develop a basic knowledge of clients and schemes.
• Assist with project-related work, such as bulk mailshots to scheme members.
• Work closely with other departments/teams to provide comprehensive service, including Pensions Accounts, Payroll, Administration Support, and ITM (3rd party IT software provider).
• Ensure accurate updating of the time recording system (Virtual Office) for chargeable and non-chargeable activities and meet utilisation targets.

Your Profile

Essential Criteria

• Minimum Grade 4/C in GCSE Maths and English, or equivalent.
• Excellent organisational and planning skills.
• Ability to work ahead of deadlines and prioritise tasks.
• Ability to see projects/tasks through to completion within timescales.
• Willingness to learn.
• Ability to follow instructions, procedures, policies, and assimilate information quickly.
• Take ownership and responsibility for own work.
• Enthusiastic, positive, and flexible attitude.
• Effective interpersonal skills.
• High accuracy and attention to detail in numerical and written work.
• Good oral and written communication skills.
• Active listening and follow-through skills.
• Ability to work as part of a multidisciplinary team.
• Good problem-solving skills.
• Customer-focused approach to service delivery, aiming to exceed expectations.

What We Offer

Discover more about Life at XPS and Our People Approach.

Our benefits include:

• Participation in an annual discretionary bonus scheme.
• 25 days holiday plus options to buy or sell holiday.
• Flexible bank holidays.
• Pension scheme with matching contributions.
• Healthcare cash plan.
• Flexible Benefits Scheme supporting health, wellbeing, and lifestyle.
• Life Assurance (four times basic salary).
• XPS Rewards (discounts and savings).
• Employee Assistance Programme.
• Access to a digital GP service.
• Paid volunteering days.
• Staff referral scheme.

Next Steps

If you believe XPS is the right next step for your career, apply via the provided links. We consider all applicants and will respond promptly. If you need adjustments during the recruitment process, please contact us.

If you're not ready to apply or have questions, email us by clicking here.

Requirements for the Successful Candidate

• Right to Work confirmation.
• DBS Disclosure check.
• Employment or educational references covering five years.
• Satisfactory credit check.

We value diversity and are committed to an inclusive workplace. We reserve the right to close vacancies early. Only CVs from candidates or our preferred suppliers will be accepted. If you haven't heard within 28 days, please assume you were unsuccessful.