Pensions Administrator

Xafinity Consulting Ltd; Newcastle upon Tyne; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

XPS Group in Newcastle is seeking a Pensions Administrator at Senior Associate grade to support a range of trusted pension schemes. You will work within a hybrid model on permanent, full-time basis, delivering accurate pension administration and customer service.

The role covers benefit statements, data processing, and complex queries, with emphasis on quality control and collaborative delivery across the team; experience with defined benefit and defined contribution schemes is a plus.

Responsibilities

• Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
• Participating in annual projects such as renewals, benefit statements, life assurance, PHI and pension increases. Handling any data processing and administration tasks, ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Ensuring standard documentation is scheme specific and incorporating them into existing procedures.
• Monitoring on going procedural developments and implementing changes to procedures where required.
• First level checking of work completed by more junior staff. In addition, final checking of non-financial work e.g., change of address.
• Informal training and mentoring of more junior members of the team.
• Receiving and handling internal and external telephone queries and where applicable becoming first point of contact for clients.
• Running automated systems calculations.
• Performing manual benefits calculations.
• Developing intermediate knowledge and awareness of their clients and associated schemes.
• Taking responsibility for ad-hoc projects and exercises.
• Assisting the team with project related work e.g. bulk mailshots to scheme members.
• Updating relevant pension administration databases and systems.
• Dealing with more complex pensions queries.

Job description

At XPS, we don't just value the work you do - we value you. Your ambition, your ideas, your career goals and your life outside of work. Whether you're looking for your next challenge, greater flexibility, or a place where you can make a real impact, you'll find opportunities to thrive at XPS. We're built on collaboration, trust and expertise, giving our people the freedom to work their way, shape their path and be themselves. If you're looking for a career where you can grow, belong and make a difference, we'd love to hear from you. Find a career that's built for you.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. As disability confident committed, we will support all applicants throughout the recruitment process. Each stage of the process is inclusive and offers reasonable adjustments where required. If you need the job description in an alternative format or would like us to do anything differently during the application process, please let us know.

Job details

Contractual hours 36.25

Basis Full time

Job category/type - XPS Administration

Date posted 14/09/2026

Job reference REQ003822

Pensions Administrator

Location: Newcastle

Employment Type: Permanent, Full Time

Grade: Senior Associate

Hybrid

REQ003822

About XPS Group:

XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes.

Our administrative approach is scheme-based; one team is responsible for every aspect of each client's service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves.

Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.

Key Responsibilities:

• Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
• Participating in annual projects such as renewals, benefit statements, life assurance, PHI and pension increases. Handling any data processing and administration tasks, ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Ensuring standard documentation is scheme specific and incorporating them into existing procedures.
• Monitoring on going procedural developments and implementing changes to procedures where required.
• First level checking of work completed by more junior staff. In addition, final checking of non-financial work e.g., change of address.
• Informal training and mentoring of more junior members of the team.
• Receiving and handling internal and external telephone queries and where applicable becoming first point of contact for clients.
• Running automated systems calculations.
• Performing manual benefits calculations.
• Developing intermediate knowledge and awareness of their clients and associated schemes.
• Taking responsibility for ad-hoc projects and exercises.
• Assisting the team with project related work e.g. bulk mailshots to scheme members.
• Updating relevant pension administration databases and systems.
• Dealing with more complex pensions queries.