Pensions Administrator

Xafinity Consulting Ltd; Belfast City District; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

25 days holiday

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Flexible benefits

Employee assistance

Digital GP service

Volunteer days

Referral bonuses

Job summary

XPS Group, a leading UK pensions and insurance consultancy, is hiring a Pensions Administrator in Belfast. The role is hybrid with two days in the office weekly, and more during settling-in.

You’ll handle pension admin tasks, maintain databases, respond to DWP/HMRC queries, perform benefit calculations, and draft customer communications. Ideal candidates will have some office experience in financial services or pensions, strong numerical skills, and proficiency with MS Word/Excel/Outlook.

Qualifications

• Educated to A-Level, Degree, or equivalent standard.
• GCSEs in Maths and English (minimum grade B or equivalent).
• Willingness to study for a relevant pensions qualification (e.g. CPC, DPC, RPC, APMI).
• Demonstrates a commitment to a career in pensions administration and continuous improvement.

Responsibilities

• Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems accurately.
• Respond to internal and external queries, including those from DWP and HMRC.
• Perform both automated and manual pension benefit calculations.
• Draft and issue customer correspondence using the EDM system.
• Support non-financial updates and assist with checking work as experience grows.
• Collaborate with internal teams and external partners to deliver a comprehensive client service.
• Accurately log time and meet utilisation targets using the Virtual Office system.

Skills

Numerical aptitude

MS Word

MS Excel

MS Outlook

Organisational skills

Communication skills

Team player

Attention to detail

Education

A-Level or degree

GCSE Maths & English

Willingness to study pensions qualification

Tools

EDM system

Virtual Office

Job description

At XPS, we don't just value the work you do – we value you. Your ambition, your ideas, your career goals and your life outside of work.Whether you're looking for your next challenge, greater flexibility, or a place where you can make a real impact, you'll find opportunities to thrive at XPS. We're built on collaboration, trust and expertise, giving our people the freedom to work their way, shape their path and be themselves.If you're looking for a career where you can grow, belong and make a difference, we'd love to hear from you.Find a career that's built for you.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.As disability confident committed, we will support all applicants throughout the recruitment process. Each stage of the process is inclusive and offers reasonable adjustments where required.If you need the job description in an alternative format or would like us to do anything differently during the application process, please let us know.

Job details

Contractual hours 36.25

Basis Full time

Job category/type - XPS Administration

Date posted 18/08/2026

Job reference REQ003796

Pensions Administrator

Location: Belfast

Employment Type: Permanent, Full Time

Grade: Associate

Hybrid

REQ003796

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

This is a hybrid role with an office presence expected twice per week but will require more office time during the initial 'settling in' period. We are currently seeking a Pensions Administrator to join our team, providing top-tier administration. Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.

Key Responsibilities:

• Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems accurately.
• Respond to internal and external queries, including those from DWP and HMRC.
• Perform both automated and manual pension benefit calculations.
• Draft and issue customer correspondence using the Electronic Document Management system (EDM).
• Support non-financial updates (e.g. address changes) and assist with checking work as experience grows.
• Collaborate with internal teams and external partners to deliver a comprehensive client service.
• Accurately log time and meet utilisation targets using the Virtual Office system.

Your Profile:

• Some office-based experience, ideally within financial services or pensions, is preferred but not essential.
• Basic awareness or understanding of the pensions industry is beneficial.
• Strong numerical aptitude, demonstrated through academic or work experience.
• Proficient in Microsoft Word, Excel, and Outlook
• Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
• High attention to detail and accuracy in both written and numerical tasks.
• Strong communication and interpersonal skills, both written and verbal.
• Positive, flexible, and proactive approach to learning and work responsibilities.
• Able to follow procedures, take ownership of tasks, and work effectively in a team.

Qualifications:

• Educated to A-Level, Degree, or equivalent standard.
• GCSEs in Maths and English (minimum grade B or equivalent).
• Willingness to study for a relevant pensions qualification (e.g. CPC, DPC, RPC, APMI).
• Demonstrates a commitment to a career in pensions administration and continuous improvement.

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.