Pensions Administrator

Isio; Lancashire; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid workstyle

Study support

Banker bonus scheme

Job summary

Isio is recruiting an Experienced Pensions Administrator to manage DB scheme administration with a member-focused approach. Based in our offices in Manchester, Birmingham or Reading with hybrid working, you will deliver high-quality service to members and schemes.

You will calculate benefits, handle inquiries through multiple channels, maintain accurate records, and stay updated on pensions regulations to support client SLAs and relationships.

Qualifications

• Previous experience as a pension administrator with Defined Benefit schemes.
• Excellent member service focus with ability to handle diverse people and manage expectations.
• Good communication skills with clients, members and colleagues.
• Excellent organisational skills with ability to manage multiple tasks to meet SLAs.
• Strong general IT skills, comfortable with MS Office and system functionality.

Responsibilities

• Deliver excellent service to a portfolio of Defined Benefit pension scheme clients and members.
• Process scheme activities in line with scheme rules and SLAs.
• Interact with members via phone, email and web contact with empathy.
• Use tools and systems to record actions and manage cases to conclusion.
• Calculate member benefits and produce letters, emails and reports.
• Escalate errors and complaints promptly and follow procedures.
• Keep up to date with pensions regulations and legislation.

Skills

Pension administration

Member service focus

Communication skills

Organisational skills

Tools

MS Office

Job description

Experienced Pensions Administrator

Isio's Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators.

We currently have new vacancies which can be based in our Birmingham, Manchester and Reading city centre offices with a hybrid workstyle.

What does the role entail?

You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include:

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone, email and web contact.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Calculating member benefits.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.
• Answering incoming calls in an empathetic and caring manner.
• Producing letters, email and reports to an expected high standard.
• Taking ownership and responsibility for any tasks assigned to you.
• Developing your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
• Being positive and professional at all times to build strong relationships with others.

What we're looking for

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks. simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits.

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.