Pensions Administration Support Officer | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major NHS Trust located in Manchester is seeking an enthusiastic Payroll Support Officer to join their team. The role involves managing your own workload, updating the payroll system accurately, and offering support to stakeholders. Ideal candidates will have strong customer service skills, excellent communication abilities, and the adaptability to thrive in a busy environment. This position offers opportunities for continuous development and supports a culture of inclusion and diversity.

Qualifications

• Experience with payroll processes and the Payroll System (ESR) is desirable.
• Strong customer service skills and ability to handle challenging situations.
• Good communication, planning and organizational skills; ability to work independently.

Responsibilities

• Organize and prioritize your own workload.
• Update the Payroll System (ESR) through accurate interpretation of documentation.
• Deal with a range of stakeholders to provide guidance and training.
• Troubleshoot issues and seek ways to improve the service.

Skills

Customer service skills

Communication skills

Organizational skills

Adaptability

Job description

Overview

High-quality, accurate payroll and pension services are essential to our success as an employer and our standing as an NHS Trust. We are looking for an enthusiastic, adaptable and organised Payroll Support Officer to join our professional team at Manchester University NHS Foundation Trust.

You’ll be responsible for the organisation and prioritisation of your own workload, updating the Payroll System (ESR) through the accurate and timely interpretation of documentation received. You will deal with a range of stakeholders to provide guidance and training, and you will be able to enhance your own performance through continuously developing your knowledge and skills.

You’ll use your expertise to troubleshoot issues and find ways to improve the service with strong customer service skills and experience dealing with difficult situations. A good communicator both in person and in writing with good planning and organisational skills, remaining calm under pressure, you’ll also have the ability to work unsupervised.

This is a demanding and busy role and the successful candidate is required to demonstrate the Trust Values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. We’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [e-mail].

We’re looking forward to hearing from you!

This advert closes on Tuesday 30 Sep 2025

Responsibilities

• Organise and prioritise your own workload.
• Update the Payroll System (ESR) through the accurate and timely interpretation of documentation received.
• Deal with a range of stakeholders to provide guidance and training.
• Troubleshoot issues and seek ways to improve the service with strong customer service skills and experience dealing with difficult situations.
• Communicate effectively in person and in writing, with good planning and organisational skills, remaining calm under pressure, and the ability to work unsupervised.
• Demonstrate the Trust Values and standards of behaviour expected by the organisation.

Requirements and expectations

• Experience with payroll processes and the Payroll System (ESR) is desirable.
• Strong customer service skills and ability to handle challenging situations.
• Good communication, planning and organisational skills; ability to work independently.
• Willingness to develop knowledge and skills continuously.

Apply

We’ve kept the original language and context but formatted for clarity while preserving all information. If you have any special requirements to help you with your application, email our team [e-mail].