Pensions Administration Support Officer

NHS; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust in Manchester is seeking a Payroll Support Officer to join their professional team. You will be responsible for managing your workload, updating the Payroll System accurately, and engaging with stakeholders. The ideal candidate will have strong customer service skills and the ability to work independently. This permanent, full-time position offers a salary of £24,937 to £26,598 per year.

Qualifications

• Customer service experience dealing with difficult situations.
• Good communicator both in person and in writing.
• Strong planning and organisational skills.

Responsibilities

• Organise and prioritise your own workload effectively.
• Update the Payroll System accurately and in a timely manner.
• Troubleshoot issues and improve service delivery.

Skills

Customer service skills

Planning and organisational skills

Ability to work unsupervised

Education

NVQ level 3 or equivalent experience

5 GCSEs including English Language & Maths

Tools

Payroll systems

ESR

Job description

Overview

High-quality, accurate payroll and pension services are essential to our success as an employer and our standing as an NHS Trust.

We are looking for an enthusiastic, adaptable and organised Payroll Support Officer to join our professional team at Manchester University NHS Foundation Trust.

You'll be responsible for the organisation and prioritisation of your own workload. Updating the Payroll System (ESR) through the accurate and timely interpretation of documentation received. Deal with a range of stakeholders to provide guidance and training. You will be able to enhance your own performance through continuously developing your own knowledge and skills.

Details

• Date posted: 16 September 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year per annum (pro rata)
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 349-COR-7484823C-RL4
• Job locations: Trafford General Hospital Finance Business Unit, Moorside Road Davyhulme, Manchester, M41 5SL

Responsibilities

You'll use your expertise to troubleshoot issues and find ways to improve the service with strong customer service skills and experience dealing with difficult situations. A good communicator both in person and in writing with good planning and organisational skills, remaining calm under pressure, you'll also have the ability to work unsupervised.

This is a demanding and busy role and the successful candidate is required to be able to demonstrate the Trust Values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.

Qualifications

• NVQ level 3 or equivalent experience
• 5 GCSEs including English Language & Maths

Knowledge & Experience

• Knowledge of HR and Finance policy & procedures
• Knowledge of pensions processes
• Customer services
• Administration
• Payroll and pensions

About us

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn. We are creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. We're also embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity & Inclusion

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We're looking forward to hearing from you!