Pension Technician

Cheshire West and Chester; Chester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Chester is seeking Pensions Technicians to manage the Local Government Pension Scheme for members. Responsibilities include processing complex benefits calculations and supporting over 115,000 members. Ideal candidates will have experience in customer service, strong communication abilities, and financial acumen. Flexibility in work arrangements is available post-training, fostering an efficient service with a digital-first approach.

Benefits

Flexible working arrangements

Qualifications

• Experience in processing benefits and financial calculations, especially in pensions.
• Knowledge of Local Government Pension Scheme Regulations is advantageous.
• Enthusiastic and self-motivated with good time management skills.

Responsibilities

• Administer pension benefits calculations and provide guidance to members.
• Assist with the pension administration caseload and transformation programme.
• Liaise with Fund members and stakeholders through oral and written communication.

Skills

Customer service experience

Financial calculations

High level of communication skills

IT, literacy and numeracy skills

Job description

Join us as a Pensions Technician and help to administer the benefits of the Local Government Pension Scheme for our members.

The Cheshire Pension Fund is looking for Pensions Technicians who can process complex benefits calculations and provide support to our 115,000 members and 400 employers.

Successful candidates will be responsible for a variety of tasks including processing benefits and providing advice to our members.

Please read on for further details.

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can THRIVE – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.

The Cheshire Pension Fund is part of the Local Government Pension Scheme (LGPS). Cheshire are a large pension fund with assets of around £6.7bn.

The Fund is a defined benefit scheme and is administered by Cheshire West and Chester Council to provide pension and other benefits to our 400 employers.

We have an exciting opportunity for 5 individuals to work in the operations team to administer benefits on behalf of our members as Pension Technicians.

Successful candidates will be responsible for calculating pension benefits in line with statutory requirements and a range of specialised pension administrative activities for members and employers within the scheme.

The posts are required to assist with the pension administration caseload and with an ongoing transformation programme to improve efficiency and to enhance the service to our customers with a digital first ethos.

The role will require you to liaise with Fund members, employers and other stakeholders, providing both oral and written guidance to a wide range of customers. Therefore, a high level of communication skills is essential for the role, as is financial acumen.

We are keen to hear from people with experience of customer service and processing financial calculations, particularly pension professionals with awareness or experience the Local Government Pension Scheme. Sound IT, literacy and numeracy skills are essential for the role.

A working knowledge of Local Government Pension Scheme Regulations is advantageous as the post will be responsible for checking and authorising casework processed by other team members. Successful candidates will receive full training on scheme regulations.

We are looking for an enthusiastic and self-motivated individual who can manage their own workload and help support the team.

You will have good verbal and written communication skills and be able to plan and prioritise your workload and have the ability to work to deadlines.

The Pensions Team’s current base is in HQ building, Chester but once trained successful candidates will have the opportunity to work flexibly. Currently, all staff within the Pensions Team are working a combination of office based and homeworking.

Interviews for these posts will be held in Chester.

If you would like to discuss the above post, please contact:

Heidi Catherall by telephone [phone] or email: [e-mail]

Jenny Brien by telephone [phone] or email: [e-mail]