Pensions Operations Administrator

Adaptable Recruitment Limited; Liverpool; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Discretionary bonus

Pension

Job summary

Adaptable Recruitment Limited is seeking a Pensions Operations Administrator in Liverpool for a growing financial services organisation. This hands-on role focuses on administering pension schemes, including SIPP and SSAS, ensuring processes are accurate and compliant with FCA requirements.

Hybrid working in Liverpool city centre, full-time permanent role with ASAP start. Candidates must have pensions administration experience within a regulated environment and a strong attention to detail.

Qualifications

• Experience in pensions administration, with SIPP/SSAS exposure.
• Experience working in a regulated financial services environment.
• Strong attention to detail and accuracy.

Responsibilities

• Process and maintain operational changes across pension schemes.
• Support administration of TOB agreements.
• Manage adviser and agency changes within SLAs.
• Maintain accurate client, adviser and scheme records.
• Assist with complaints handling, investigations and tracking.
• Monitor workflows and case queues; ensure regulatory compliance.

Skills

Pensions administration

SIPP/SSAS expertise

Regulatory compliance

Attention to detail

Stakeholder communication

Case management

Job description

Pensions Operations Administrator (BBBH10760) Liverpool, England

Salary: GBP27000 - GBP32000 per annum + pension, bonus, hybrid

Pensions Operations Administrator

• Liverpool City Centre (Hybrid Working)
• Full Time | Permanent
• ASAP Start Available
• Discretionary bonus available

The Opportunity

We're working with a growing and highly respected financial services organisation seeking an experienced Pensions Operations Administrator to join their Liverpool-based team.

This is a hands-on operational role supporting the administration of pension schemes, with a particular focus on SIPP and SSAS arrangements. The successful candidate will play a key role in ensuring operational processes are completed accurately, efficiently, and in line with FCA regulatory requirements.

This is not a customer service or call centre position. We're looking for someone who has genuine experience processing pension administration work within a regulated financial services environment.

Key Responsibilities

• Process and maintain operational changes across pension schemes
• Support the administration of Terms of Business (TOB) agreements
• Manage adviser and agency changes accurately and within agreed SLAs
• Maintain accurate client, adviser and scheme records
• Assist with complaints administration, investigations and tracking
• Monitor workflows, case queues and outstanding actions
• Ensure all activities are completed in line with regulatory requirements and internal procedures
• Support internal audits, quality assurance and compliance activities
• Investigate and resolve operational issues and exceptions
• Contribute to process improvement initiatives and operational projects
• Liaise with advisers, clients and third parties to obtain information and documentation
• Previous experience working within Pensions Administration
• Strong understanding of SIPP and/or SSAS pensions
• Experience working within a regulated Financial Services environment
• Excellent attention to detail and accuracy
• Ability to manage multiple cases and deadlines effectively
• Strong administrative and organisational skills
• Experience maintaining accurate records and audit trails
• Confident communicating with advisers, clients and internal stakeholders

Please Note

Candidates must have previous Pensions Administration experience with SIPP and/or SSAS exposure. Applications from candidates with only customer service, contact centre, banking, investment operations or general administration backgrounds will not be considered.

What's on Offer?

• Salary of £27,000 - £32,000 depending on experience
• Central Liverpool location
• Supportive and collaborative team environment
• Opportunity to join a growing financial services business