Pension Administrator - DB, Defined Benefit

PeopleWorks; United Kingdom; Remote; GBP 27,000 - 43,000; Full time

Job summary

A leading pensions firm is seeking a Pension Administrator to join their remote team. The role involves providing customer service and handling pension administration tasks, particularly for Defined Benefit schemes. Ideal candidates will possess strong communication skills and experience with inbound customer calls. Competitive salary range of £27,000 to £42,500 plus excellent benefits.

Benefits

Excellent large company benefits

Qualifications

• Experience with DB pension schemes is essential.
• Strong attention to detail and quality management skills are required.
• Ability to coach and guide other employees.

Responsibilities

• Provide excellent customer service in line with procedural requirements.
• Process member queries and provide accurate information.
• Adhere to Quality Management Systems and compliance regulations.

Skills

Pension administration experience

Customer service skills

Proven experience managing inbound calls

Numeracy and data inputting skills

Strong communication skills

Ability to work under pressure

Tools

Word

Outlook

Teams

Job description

Overview

Pension Administrator - DB, Defined Benefit

Permanent - 40 hours per week

Remote (100% WFH)

£27,000 to £42,500 (Depending on Experience) + Excellent Large Company Benefits

One of the UK's leading Pensions firms with 600 schemes and 6 million members is looking to recruit Pension Administrators with experience of Defined Benefit schemes to join their expanding team. The positions are fully remote working from home.

Responsibilities

• Provide excellent customer service in line with procedural and Service Level requirements.
• Process Change of Address, Name, Gone Aways, Outstanding premium letters and provide Valuation, Quotation and Projections, General Policy Details, General Policy Amendments/ Corrections, Wakeup Packs/Ad-hoc Packs, Record Mismatch/Suspense corrections, dealing with Multiple Exception reports.
• Answer member queries, including via inbound calls, address their inquiries with accurate information, resolving issues to ensure satisfaction, and maintaining detailed records of interactions.
• Adhere to Quality Management Systems and comply with regulations and policies from the Company and relevant regulatory bodies.
• Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
• Identify and report risks, complaints, and breaches immediately/within deadlines, to line management and/or the Operational Risk & Compliance Department.
• Work within set key performance indicators and quality standards.

Essential Skills & Experience

• Pension administration experience, essentially with DB pension schemes.
• Proven experience in managing and handling inbound customer calls effectively.
• Experience with calculations, payments and authorising work.
• Excellent numeracy and data inputting skills.
• Computer literate with experience using IT systems (Word, Outlook, Teams).
• Excellent accuracy, attention to detail and quality management skills.
• Strong communication skills, including written communication skills in a variety of communication channels.
• Ability to work under pressure and towards tight deadlines.
• Strong team working ethic and ability to coach and guide other employees