Pension Administration Team Leader

Arthur J. Gallagher & Co. (AJG); Manchester; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Team Leader for their Pensions Outsourcing Practice. This role offers a unique opportunity to lead a dedicated team, ensuring high-quality service in pension administration. You will be instrumental in fostering client relationships, addressing complex pension queries, and driving continuous improvement within the team. With a commitment to employee well-being and professional growth, this position allows you to make a significant impact while enjoying a supportive work environment. Join a company that values diversity and inclusion, and be part of a legacy that transforms workplaces across various industries.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x salary

Income protection up to 50%

Health cash plan or Private medical insurance

Three fully paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Emergency back-up family care

Qualifications

• At least 2 years in a Principal/Senior Administrator or Deputy Team Lead role.
• Experience with DB, DC, CARE, or Hybrid pension schemes is highly valued.

Responsibilities

• Cultivate strong client relationships and provide advice on pension queries.
• Lead pensioner payrolls and ensure timely project completion.
• Conduct internal audits and drive process improvements.

Skills

Defined Benefits (DB) administration

Defined Contribution (DC) administration

Leadership

Client relationship management

Problem-solving

Pension scheme administration

Complex calculations

Education

QPA qualification

PMI qualification

Tools

Microsoft Office

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking for a Team Leader to join our Pensions Outsourcing Practice. If you have expertise in Defined Benefits (DB) and/or Defined Contribution (DC) pensions administration, we invite you to lead our team. Your role will involve supporting occupational pension schemes, ensuring quality standards and service level targets are met, and encouraging a culture of continuous improvement.

How you'll make an impact

• Cultivate strong client relationships and participate in trustee and client meetings.
• Provide experienced advice on pension queries and stay informed on industry developments.
• Address errors and complaints, implementing effective solutions.
• Encourage and support team members to achieve their best performance.
• Lead all aspects of pensioner payrolls and ensure timely completion of projects.
• Conduct internal audits and drive process improvements.
• Monitor staff performance and provide constructive feedback.

About You

• Experience with DB, DC, CARE, or Hybrid pension schemes is highly valued.
• QPA or PMI qualifications are beneficial but not crucial.
• At least 2 years in a Principal/Senior Administrator or Deputy Team Lead role.
• Experience in pension scheme administration and complex calculations.
• Strong leadership and mentorship abilities.
• Proficiency in IT, particularly Microsoft Office.
• Proven experience in managing client relationships.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.