PEG Field Service Coordinator

Armstrong Fluid Technology; Manchester, Greater Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fluid technology company is seeking a PEG Field Service Coordinator in Manchester. You will coordinate service appointments, support technicians, and manage customer relationships. Ideal candidates have experience in customer service and a technical background. Join us to innovate in fluid-flow technology and make a difference in our industry.

Qualifications

• Experience in customer service, project coordination, or service management in engineering.
• Knowledge of pumps is advantageous.
• Experience working with engineering or technical service teams is highly valued.

Responsibilities

• Coordinate and schedule service appointments for technicians.
• Serve as the primary point of contact for customers.
• Ensure compliance with industry regulations and company policies.
• Manage inventory of parts and equipment needed for service operations.

Skills

Proficiency in service management software

Good interpersonal skills

Computer literate including Microsoft Office

Creative problem-solving skills

Strong organizational and multitasking abilities

Excellent communication skills

Education

GSCE’S A-C Grade Maths & English

Technical background or strong familiarity with engineering principles

Tools

SAP

ServiceNow

Job description

Overview

Title: PEG Field Service Coordinator

Reports to: Service Supervisor

Base Location: Manchester ME11 – Fulltime onsite

Contract: 6 Months FTC (With the opportunity to go permanent)

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you\'ll dive into an environment that encourages learning and boundary-pushing every day. You\'ll be part of an agile and dynamic workplace where today\'s solutions are built for tomorrow\'s challenges.

In this role, you will take on a pivotal position, coordinating site works for the PEG division. As a key leader in driving quality excellence, you will play an instrumental role in ensuring that our customers receive a first class service and drive revenue.

Key Responsibilities

• Scheduling and Dispatching: Coordinate and schedule service appointments for technicians, ensuring efficient use of resources and timely responses to customer requests.
• Customer Communication: Serve as the primary point of contact for customers, addressing inquiries, providing updates on service status, and ensuring high levels of customer satisfaction.
• Technician Support: Assist field technicians by providing necessary information, resources, and support for service calls. Monitor progress and resolve any issues that arise during service delivery.
• Compliance and Documentation: Ensure all service activities comply with industry regulations and company policies. Maintain accurate records of service reports, inspections, and compliance documentation.
• Inventory Management: Manage inventory of parts and equipment needed for service operations. Ensure technicians have the necessary tools and materials to complete jobs efficiently.
• Reporting and Analysis: Generate reports on service performance, customer feedback, and technician productivity. Analyze data to identify trends and areas for improvement.
• Training and Development: Assist in the training of new staff and ongoing development of existing team members to maintain high service standards.

Customer Relationship Management

• Build and Maintain Client Relationships: Develop and sustain strong relationships with clients.
• Understand Customer Needs: Gain a deep understanding of customer needs and challenges to offer tailored solutions.
• Deliver Post-Sale Support: Provide exceptional post-sale support to resolve issues and ensure high levels of customer satisfaction.
• Analyze Customer Feedback: Analyze and report customer feedback to drive improvements in service levels and expand market share.

Team Collaboration and Development

• Promote Teamwork: Foster teamwork and maintain collaboration with other company departments.

What We’re Looking For

To thrive in this role, you should bring:

Educational and Professional Qualifications

• GSCE’S A-C Grade Maths & English
• Knowledge of pumps advantageous
• Technical background or strong familiarity with engineering principles is preferred.
• Experience in customer service, project coordination, or service management, ideally in the engineering sector.
• Experience working with engineering or technical service teams is highly valued.

Skills

• Proficiency in service management software (e.g., SAP, ServiceNow, or industry-specific tools).
• Good Interpersonal skills
• Computer literate including Microsoft Office
• A self-starter attitude with the ability to work independently.
• Creative problem-solving skills and the ability to manage conflicts within various organizational structures.
• The capability to simplify complex problems, conduct root cause analysis, and provide clear, well-thought-out recommendations.
• Team-oriented leadership skills with a proactive approach.
• An ability to communicate openly and authentically in all situations
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and service management software.
• Knowledge of package plantrooms compliance standards.

Personal Attributes

• Detail-oriented, proactive, and able to work under pressure. A team player with a commitment to customer service excellence.

Knowledge

• Understanding of engineering principles and technical processes, particularly in the relevant industry (e.g., manufacturing, construction, mechanical services).
• Basic knowledge of heating systems

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we\'ll build tomorrow’s solutions today.