PCN Services Support Assistant

Integrated Care System; Maidenhead; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A healthcare service provider in Maidenhead is seeking a PCN Services Support Assistant to assist with administrative and operational tasks within the Primary Care Network. The ideal candidate will have experience in healthcare administration and strong organizational skills. This role offers flexible working arrangements, NHS pensions, and opportunities for training and development.

Benefits

NHS Pensions

25 days annual leave

Flexible working arrangements

Qualifications

• Previous administrative or coordination experience in a healthcare or primary care setting.
• Good organizational and time-management skills.
• Attention to detail and ability to follow procedures.

Responsibilities

• Support the coordination of PCN services such as dermatology and health checks.
• Assist in scheduling, documentation, and service delivery logistics.
• Provide administrative support to meetings.

Skills

Organizational skills

Verbal communication

Written communication

Data entry

Attention to detail

Team collaboration

Tools

Microsoft Office

Digital tools

Job description

The PCN Services Support Assistant will play a keysupporting role in the delivery of services across the Primary Care Network(PCN). Working closely with the PCN Services Director and wider operationalteam, the postholder will assist with day-to-day coordination of services,administrative tasks, stakeholder communication, and data reporting.

This is an excellent opportunity for someone with experiencein primary care or healthcare administration to grow within a dynamic andservice-oriented environment.

We will consider applicants seeking either 30 hours or 37.5 hours per week. Salary will be paid pro rata for part time hours.

You will be working from The Cedars Surgery and/or ST Marks Hospital in Maidenhead, with some opportunity to work remotely.

Benefits include NHS Pensions, 25 days annual leave and additional bank holidays.

Main duties of the job

Service Delivery Support

• Support the coordination of PCN services such as dermatology, obesity management, and health checks
• Assist in scheduling, documentation, and service delivery logistics
• Help ensure services run smoothly and meet agreed standards
• Maintain up-to-date service information and documentation

About us

Maidenhead PCN is a collaboration of 9 GPPractices working with local providers to deliver coordinated, personalisedhealthcare services to the community.

Job responsibilities

Operational & Administrative Support

• Assist in the implementation of operational systems and processes
• Support data collection and reporting on service activity and performance
• Provide administrative support to meetings (agenda setting, minutes, follow-up)

Stakeholder Engagement

• Support communication with partner practices, ICBs, and service users
• Assist in organising stakeholder meetings and service reviews
• Help respond to routine queries and information requests
• Work closely with the PCN Services Director and PCN Manager
• Collaborate with clinical and administrative staff across practices
• Contribute to a positive team culture focused on service improvement and collaboration
• Previous administrative or coordination experience in a healthcare or primary care setting
• Good organisational and time-management skills
• Strong verbal and written communication skills
• Confidence in working with spreadsheets and data entry
• Attention to detail and ability to follow procedures
• Proficiency in Microsoft Office and digital tools
• Ability to work independently and as part of a team
• An interest in service improvement within the NHS or healthcare environment
• Familiarity with NHS systems (e.g. EMIS WEB)
• Experience supporting projects or service initiatives
• Understanding of the structure and function of Primary Care Networks

Benefits & Terms

• Flexible working arrangements (subject to service needs)
• Supportive environment with opportunities for training and development
• Contributory pension scheme
• Role scope may expand based on service growth and performance

£28,000 a yearBenefits include NHS Pensions and NHS annual leave allowance