PCN Project Lead

Integrated Care System; London Borough of Harrow; On-site; GBP 40,000 - 55,000; Full time

Job summary

The Harrow East Primary Care Network (PCN) seeks a PCN Project Lead to support its Clinical Director. This role involves managing healthcare delivery, coordinating services across practices, and ensuring quality care for the community. Ideal candidates will possess strong organizational skills, relevant experience in healthcare management, and a commitment to improving patient care.

Qualifications

• Experience working in general practice.
• Experience using Microsoft software including Outlook, Excel, PowerPoint.
• Familiarity with EMIS.

Responsibilities

• Support PCN Clinical Director in delivering healthcare services.
• Coordinate the Same Day Access Service for patients.
• Oversee delivery of North West London Enhanced Services.

Skills

Communication

Organisational skills

Problem solving

Technical literacy

Flexibility

Education

Degree level or equivalent in healthcare management

Job description

The ethos of Harrow East Primary Care Network (PCN) is to support GP resilience and sustainability, by creating system efficiencies from economies of scale through a centralised multi-disciplinary team who work at scale across our member practices. The PCN is looking to recruit a PCN Project Lead to help relieve the workforce pressures on the PCN Clinical Director as they oversee the day to day running of the PCN, supported by the PCN Manager.

Main duties of the job

The PCN Project Lead will work alongside the PCN Manager, PCN Project Manager and PCN Digital and Transformation Lead to support and be directly accountable to the PCN Clinical Director.

About us

Harrow East Primary Care Network (HEPCN) is a group of three friendly and forward thinking practices: Honeypot Medical Centre, Bacon Lane Surgery and Mollison Way Surgery. Our member practices work in close alignment in a defined contiguous locality in Harrow East.We share an ethnically diverse population with a high prevalence of Diabetes, Pre-diabetes, Cardiovascular Disease, Hypertension and frailty. Our network of GP practices work in close alignment to meet the complex needs of our patient communities, and ensure they receive effective and culturally sensitive care.

Job responsibilities

Key duties and responsibilities include but are not confined to the following:

• Understanding and supporting the priorities of the PCN Clinical Director. The post holder will work closely with and report to the PCN Clinical Director on defined areas of work that help to ensure the PCN continues to deliver safe and effective healthcare to our community. They will be expected to be flexible and responsive to the changing needs of the PCN Clinical Director and general practice in a fast paced and high pressure environment.
• Overseeing and coordinating the successful delivery of North West London Enhanced Services (NWL ES). and borough based services. This includes staff supervision and training, daily monitoring of performance targets and KPIs, running searches on our clinical system and regularly reporting to the PCN Clinical Director and North West London Integrated Care Board (ICB). The post holder should have a robust understanding of the service specifications and KPIs, contractual requirements, and a sound understanding of how these services address local population health needs. The post holder will be expected to communicate this clearly and effectively with practice and PCN staff and provide operational guidance and supervision to ensure service requirements are understood and delivered.
• Managing the PCNs Same Day Access Service for patients with same day, non-complex health needs at a new site. This includes: HR and recruitment, rota management, IT set up, publishing clinics, inductions, troubleshooting, compliance with information governance and ensuring high clinical standards are maintained by clinicians working across and representing our member practices, to ensure our patients have access to high quality, same day care.
• Collaborative working between all PCN practices. The post holder will be expected to develop positive relationships with all staff working in the PCN and should be able to communicate effectively and sensitively with practice/PCN staff members and PCN board members. Over the last four years our member practices have developed close working relationships, and the post holder will be an integral part of the PCN team who will be expected to help build on those relationships as our PCN continues to evolve and grow.
• Fulfilling any other duties as and when required by the PCN Clinical Director that help to enhance the resilience and sustainability of our PCN.

Person Specification

Experience

• Experience of using Microsoft software including Outlook, Excel and
• PowerPoint.
• Experience of working in general practice.
• Experience using EMIS.
• An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners.

Personal Attributes

• Ability to use own initiative, discretion and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity

Other requirements

• Access to own transport and able to work on site
• Flexibility to work outside of core office hours

Qualifications

• Degree level or equivalent in healthcare management or other subject with transferrable skills

Skills

• Technically literate.
• Excellent communication and presentation skills.
• Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden and unexpected demands.
• Excellent organisational skills.
• Able to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.
• An interest in improving the patients experience / care / safety through training from audits, quality improvement projects or guideline development.
• Can demonstrate personal accountability, emotional resilience and work well under pressure.
• Ability to identify prioritise.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.