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PCN Operations Lead
NHS
Liverpool
On-site
GBP 32,000 - 37,000
Full time
Yesterday
Be an early applicant
Job summary
A community health service in Liverpool seeks a PCN Operations Lead to manage the Care Coordinator team and oversee service delivery. The role involves leading a team, ensuring high-quality patient-centered care, and aligning with local health priorities. Applicants should have a degree and experience in health settings. Competitive salary of £32,000 to £37,000 is offered, along with a full-time and flexible working pattern.
Qualifications
- Experience working in a health or care setting.
- Experience managing or supervising staff.
- Strong organizational skills managing multiple priorities.
- Knowledge of the Care Coordinator role within Primary Care.
- Excellent interpersonal and communication skills.
Responsibilities
- Lead and manage the Care Coordinator team with daily oversight.
- Monitor quality and efficiency of service delivery.
- Collaborate with general practice teams and community partners.
Skills
Organizational skills
Interpersonal skills
Communication skills
Proficient in IT systems
Education
Degree level education or equivalent experience
Tools
Microsoft Office applications
Job description
Job Summary
A new opportunity has arisen for a PCN Operations Lead to join our team as part of the Picton Primary Care Network (PCN) NHS. This is a hugely exciting opportunity to work innovatively across our network to support the growth of our support services within the community.
The PCN Operations Lead will provide day-to-day operational support to the Care Coordinator team within the Primary Care Network (PCN). Working under the direction of the PCN Manager, they will ensure high-quality, patient-centred delivery of PCN services, effective team operations, and alignment with PCN priorities including practice, personalised care.
Main duties of the job
The postholder will lead and manage the Care Coordinator team, providing day-to-day supervision, performance management, and support with recruitment, induction, and training. They will be responsible for team rotas, workload allocation, and monitoring KPIs to ensure effective and high-quality service delivery. A key focus will be on fostering a positive, inclusive team culture that promotes wellbeing and continuous learning.
They will oversee the delivery of care coordination services aligned with national and local priorities, including proactive care for complex households, support for care homes, social prescribing and personalised care.
They will be required to communicate effectively and sensitively to patients, clinicians and practice admin staff across the Network GP practices.
About Us
Picton Primary Care Network Ltd consists of 6 GP practices working together across Liverpool, with a patient list of circa 50,000 patients, to improve patient wellbeing and reduce health inequalities.
With training practices within our Network, and a PCN focused on the career development of our staff, you will be part of a supportive work environment that always strives for improvement.
We have a well-developed, multidisciplinary team including Clinical Pharmacists, Community Paramedics, First Contact Physiotherapists, as well as a Mental Health Team consisting of Advanced Practitioners, Associate Psychological Practitioners, and Mental Health Practitioners.
Our Care Coordinator team provides support across a wide range of areas, including housebound care, cancer screening, mental health, womens health, and chronic disease recall. They play a key role in ensuring patients receive proactive, personalised care by helping to coordinate appointments, follow-ups, and targeted health interventions. In addition to their day-to-day coordination work, the team also leads on patient engagement and outreach events within the community, helping to reduce health inequalities and improve outcomes across the population.
Details
Date posted
28 July 2025
Pay scheme
Other
Salary
£32,000 to £37,000 a year Dependent on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A5453-25-0001
Job locations
157 Edge Lane
Liverpool
L7 2AB
Job Description
Job responsibilities
Team Leadership and Line Management
Job responsibilities
Team Leadership and Line Management
Qualifications
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Picton Primary Care Network
Address
157 Edge Lane
Liverpool
L7 2AB
Employer's website
https://www.pictonpcn.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Picton Primary Care Network
Address
157 Edge Lane
Liverpool
L7 2AB
Employer's website
https://www.pictonpcn.nhs.uk/ (Opens in a new tab)
LNKD1_UKTJ
A new opportunity has arisen for a PCN Operations Lead to join our team as part of the Picton Primary Care Network (PCN) NHS. This is a hugely exciting opportunity to work innovatively across our network to support the growth of our support services within the community.
The PCN Operations Lead will provide day-to-day operational support to the Care Coordinator team within the Primary Care Network (PCN). Working under the direction of the PCN Manager, they will ensure high-quality, patient-centred delivery of PCN services, effective team operations, and alignment with PCN priorities including practice, personalised care.
Main duties of the job
The postholder will lead and manage the Care Coordinator team, providing day-to-day supervision, performance management, and support with recruitment, induction, and training. They will be responsible for team rotas, workload allocation, and monitoring KPIs to ensure effective and high-quality service delivery. A key focus will be on fostering a positive, inclusive team culture that promotes wellbeing and continuous learning.
They will oversee the delivery of care coordination services aligned with national and local priorities, including proactive care for complex households, support for care homes, social prescribing and personalised care.
They will be required to communicate effectively and sensitively to patients, clinicians and practice admin staff across the Network GP practices.
About Us
Picton Primary Care Network Ltd consists of 6 GP practices working together across Liverpool, with a patient list of circa 50,000 patients, to improve patient wellbeing and reduce health inequalities.
With training practices within our Network, and a PCN focused on the career development of our staff, you will be part of a supportive work environment that always strives for improvement.
We have a well-developed, multidisciplinary team including Clinical Pharmacists, Community Paramedics, First Contact Physiotherapists, as well as a Mental Health Team consisting of Advanced Practitioners, Associate Psychological Practitioners, and Mental Health Practitioners.
Our Care Coordinator team provides support across a wide range of areas, including housebound care, cancer screening, mental health, womens health, and chronic disease recall. They play a key role in ensuring patients receive proactive, personalised care by helping to coordinate appointments, follow-ups, and targeted health interventions. In addition to their day-to-day coordination work, the team also leads on patient engagement and outreach events within the community, helping to reduce health inequalities and improve outcomes across the population.
Details
Date posted
28 July 2025
Pay scheme
Other
Salary
£32,000 to £37,000 a year Dependent on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A5453-25-0001
Job locations
157 Edge Lane
Liverpool
L7 2AB
Job Description
Job responsibilities
Team Leadership and Line Management
- Line manage the Care Coordinator team, providing day-to-day oversight and supervision, as well as supporting appraisals, and performance management.
- Support recruitment, induction, and training of new care coordinator staff.
- Develop team rotas, manage workloads, and monitor KPIs to ensure effective service delivery.
- Create a positive, inclusive team culture that promotes learning, wellbeing, and high standards.
- Ensure the Care Coordinator team delivers against local and national service requirements, including proactive care for complex patients, enhanced health in care home and social prescribing and personalised care initiatives.
- Monitor quality, efficiency, and patient outcomes, making service improvements as needed.
- Act as a first point of escalation for operational issues within the PCN.
- Work with the PCN Manager to implement PCN objectives related to care coordination and wider workforce development.
- Contribute to service development plans, workforce planning, and reporting to the ICB or other partners.
- Provide data and insights on performance, capacity, and outcomes to support service evaluations.
- Collaborate with general practice teams, social prescribers, health coaches, community teams, and voluntary sector partners.
- Ensure that the team adheres to all relevant information governance, safeguarding, and health and safety policies.
- Maintain up-to-date records, including the use of digital tools and patient record systems (e.g. EMIS).
- Support audits, risk assessments, and service reviews.
Job responsibilities
Team Leadership and Line Management
- Line manage the Care Coordinator team, providing day-to-day oversight and supervision, as well as supporting appraisals, and performance management.
- Support recruitment, induction, and training of new care coordinator staff.
- Develop team rotas, manage workloads, and monitor KPIs to ensure effective service delivery.
- Create a positive, inclusive team culture that promotes learning, wellbeing, and high standards.
- Ensure the Care Coordinator team delivers against local and national service requirements, including proactive care for complex patients, enhanced health in care home and social prescribing and personalised care initiatives.
- Monitor quality, efficiency, and patient outcomes, making service improvements as needed.
- Act as a first point of escalation for operational issues within the PCN.
- Work with the PCN Manager to implement PCN objectives related to care coordination and wider workforce development.
- Contribute to service development plans, workforce planning, and reporting to the ICB or other partners.
- Provide data and insights on performance, capacity, and outcomes to support service evaluations.
- Collaborate with general practice teams, social prescribers, health coaches, community teams, and voluntary sector partners.
- Ensure that the team adheres to all relevant information governance, safeguarding, and health and safety policies.
- Maintain up-to-date records, including the use of digital tools and patient record systems (e.g. EMIS).
- Support audits, risk assessments, and service reviews.
Qualifications
Essential
- Educated to degree level or equivalent experience.
- Qualification or training in leadership or project management.
Essential
- Experience of working in a health or care setting.
- Experiencing managing or supervising staff.
- Strong organisational skills, with experience managing multiple priorities.
- Knowledge of the Care Coordinator role within Primary Care.
- Excellent interpersonal and communication skills.
- Proficient in IT systems and Microsoft Office applications.
- Experience of working in or with or alongside a PCN or GP Practice.
- Knowledge of ARRS roles, personalised care, and population health management.
- Understanding of NHS structures and priorities, including the PCN DES.
Essential
- Experience of working in a health or care setting.
- Experiencing managing or supervising staff.
- Strong organisational skills, with experience managing multiple priorities.
- Knowledge of the Care Coordinator role within Primary Care.
- Excellent interpersonal and communication skills.
- Proficient in IT systems and Microsoft Office applications.
- Experience of working in or with or alongside a PCN or GP Practice.
- Knowledge of ARRS roles, personalised care, and population health management.
- Understanding of NHS structures and priorities, including the PCN DES.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Picton Primary Care Network
Address
157 Edge Lane
Liverpool
L7 2AB
Employer's website
https://www.pictonpcn.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Picton Primary Care Network
Address
157 Edge Lane
Liverpool
L7 2AB
Employer's website
https://www.pictonpcn.nhs.uk/ (Opens in a new tab)
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