PCN Neighbourhood Care Cooridnator

Vertis Health; Evesham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local healthcare provider in Evesham is seeking a Care Coordinator to enhance the efficiency of its Primary Care Network. The role involves managing reports, handling data from clinical systems, and providing vital administrative support. The successful candidate will have strong organisational skills, proficiency in healthcare IT systems, and the ability to effectively communicate across the network. This position is key to maintaining high-quality healthcare delivery in the community.

Qualifications

• Strong administrative and organisational experience, ideally in health or care settings.
• Experience of using EMIS Hub, EMIS Web, or other NHS clinical systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Experience in data management, reporting, or use of IT systems to support service delivery.
• Excellent written and verbal communication skills, including agenda preparation and minute-taking.
• Ability to manage multiple priorities and meet deadlines.
• Understanding of confidentiality, GDPR, and information governance.

Responsibilities

• Produce and maintain regular reports to support PCN contractual requirements.
• Ensure timely and accurate extraction and analysis of data from EMIS Hub.
• Prepare agendas and minutes for PCN meetings.
• Support the Operations Manager with monitoring PCN contracts.
• Act as a central contact for practices and PCN staff.

Skills

Strong administrative and organisational experience

Experience of using EMIS Hub or other NHS systems

Proficiency in Microsoft Office

Experience in data management and reporting

Excellent written and verbal communication

Ability to manage multiple priorities

Understanding of confidentiality and GDPR

Tools

EMIS Hub

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Overview

The Care Coordinator will play a key role in supporting the efficient running of the Primary Care Network (PCN). The postholder will focus on reporting, workforce oversight, data management, and the use of EMIS Hub, alongside providing high-quality administrative support. This includes preparing agendas and minutes, coordinating small projects, supporting contract delivery, and helping the PCN meet its local and national obligations. This role underpins the delivery of proactive and integrated healthcare by ensuring that clinicians, practices, and PCN-employed staff are supported with accurate information, clear communication, and effective coordination.

Main duties of the job

Reporting and Data Management:

• Produce and maintain regular reports to support PCN contractual requirements (IIF, Enhanced Access, DES, and local schemes).
• Ensure timely and accurate extraction and analysis of data from EMIS Hub and other clinical systems.
• Work with practices and the Operations Manager to improve data quality, providing guidance where required.
• Maintain records of performance against PCN targets and contribute to dashboard reporting.
• Support workforce reporting requirements, ensuring accurate and timely submissions to national systems (e.g. NWRS, ARRS monitoring) and maintaining oversight of workforce data.

Administrative Support:

• Prepare agendas, papers, and reports for PCN meetings.
• Accurately record and circulate minutes, ensuring action points are logged and followed up.
• Provide administrative support for PCN projects, workforce management, and service delivery.
• Coordinate small-scale projects, ensuring tasks are delivered on time and within scope.

Contract Oversight & Compliance:

• Support the Operations Manager with monitoring PCN contracts to ensure key deliverables are met.
• Oversee workforce-related reporting in line with national requirements, ensuring compliance and timely updates.
• Maintain oversight of reporting requirements linked to Enhanced Access, workforce returns, and other national and local schemes.
• Assist in preparing evidence for contract reviews, audits, and performance monitoring.
• Ensure compliance with GDPR, information governance, and confidentiality standards.

Communication & Coordination:

• Act as a central contact for practices, PCN staff, and partner organisations in relation to reporting and coordination.
• Ensure that updates, actions, and outcomes from meetings are communicated effectively across the network.
• Support the production of PCN updates for newsletters, websites, and other communication channels.

Person Specification

Experience

Essential

• Strong administrative and organisational experience, ideally in health or care settings.
• Experience of using EMIS Hub, EMIS Web, or other NHS clinical systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Experience in data management, reporting, or use of IT systems to support service delivery.
• Excellent written and verbal communication skills, including agenda preparation and minute-taking.
• Ability to manage multiple priorities and meet deadlines.
• Understanding of confidentiality, GDPR, and information governance.

Desirable

• Previous experience working in a GP practice, PCN, or NHS administrative role.
• Knowledge of NHS contractual requirements (IIF, DES, Enhanced Access, QOF).
• Experience in supporting projects, workforce returns, or contract delivery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Vertis Health

Merstow Green Medical Practice

Abbey Lane

Evesham

Worcestershire

WR11 4BS

Employer's website: https://www.vertishealth.org.uk/