PCN Healthcare Assistant

NHS; Newcastle upon Tyne; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading health service provider is seeking a compassionate and experienced Healthcare Assistant to join their PCN hub team. The role involves providing patient care and support under the supervision of the clinical team, ensuring a high standard of service, with responsibilities that include vaccinations and administration of medications. Ideal candidates will demonstrate strong interpersonal skills, a caring attitude, and will have relevant qualifications. This opportunity offers a structured support environment and contributes to a diverse team dedicated to high-quality healthcare.

Benefits

Free off-road parking

6.6 weeks annual leave + 8 BH pro rata

Qualifications

• Experience of working in a nursing team.
• Experience of dealing with vulnerable patients.
• Experience in Primary Care GP practice.

Responsibilities

• Assist in the provision and delivery of patient care.
• Administration of prescribed medications under PSDs.
• Assisting in assessments and surveillance of patients' health.

Skills

Compassionate

Enthusiastic

Team player

Interpersonal Skills

Organisational Skills

Education

Care Certificate

Qualified in Phlebotomy

GCSE Grade C or above in English and Maths

Qualified to NVQ level 2 or 3

Job description

We are looking for a compassionate, enthusiastic and caring Healthcare Assistant, who is reliable and flexible to join our PCN hub team.

The successful candidate will be employed by Tynehealth on a fixed term basis for 18 months, 35 hours per week.

Interviews to be held on the 26th June 2025.

The role will be primarily based at the Oxford Centre, Longbenton as part of our hub team but may be required to work at alternative practice sites.

The role involves evening and weekend work.

Provisional rota subject to change:

Tuesday 7.30am-8pm (11hrs w/2breaks)

Friday 7.30am-3.30pm (7.5hrs w/break)

If you have good interpersonal and organisational skills, enjoy a challenge and have a passion to deliver a high standard of patient care, then this is the opportunity for you!

North West North Tyneside PCN is a group of 8 practices based in North Tyneside with a hub at the Oxford Centre, Longbenton. With easy access via roads and public transport, offering a professional, warm and friendly service to approx 65,000 patients.

As a HCA you will be working with a close-knit team of GPs, nurses and administrative and reception teams.

You will have access to free off-road parking.

Annual leave: 6.6 weeks + inclusive of 8 BH pro rata

NWNTPCN hosts a variety of services and roles, with fantastic patient feedback, an active research team, large scale vaccination campaigns, training roles and a forward thinking, proactive culture.

Main duties of the job

Working under the direct supervision of the Lead Practice Nurse and in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the PCN clinical team in the provision and delivery of programmes of patient care. Further details in the job description.

About us

We have an established multidisciplinary team across multiple sites consisting of GPs, Practice Nurse, HCAs, Physios, ANPs, ACPs, Mental Health Workers, Medical Students.

We are a mixed team of experienced, long standing staff and newly qualified members, we believe in supporting and developing all our staff to achieve what they want out of their career.

Feel free to contact our Operations Manager, Rebecca Ross, for an informal chat about the PCN and to get a feel for the team culture.

We are looking for an experienced Healthcare Assistant to join us, the ideal candidate will be:

• Experienced
• Team player

We operate using the TPP Systm1 clinical system

Job responsibilities

Job responsibilities

Urine Dips

Vaccinations and Immunisations [once fully trained]

Administration of prescribed medications under PSDs

Processing and management of laboratory samples requested by GPs/nurses

Vaccine/cold chain storage, monitoring and recording

Surgical equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations

Assisting in the assessment and surveillance of patients health and well-being

Helping to raise awareness of health and well-being and how it can be promoted

Measuring patients for compression stockings

Assisting with the collection and collation of data on needs related to health and well-being

Movement of clinical waste for collection from consultation rooms

Other Responsibilities

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCN Health & Safety Policy, the PCN Health & Safety Manual, and the PCN Infection Control policy and published procedures. This will include:

• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)

Equality and Diversity

To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure

Risk Management and Clinical Governance

To work within the Clinical Governance Framework of the PCN, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution

Safeguarding

Whilst in post, staff are expected to acquire and update their knowledge on safeguarding.

The post holder will participate in any training programme implemented by the PCN as part of this employment

To participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Person Specification

Qualifications

• Care Certificate
• Qualified in Phlebotomy
• GCSE Grade C or above in English and Maths
• Qualified to NVQ level 2 or 3

Experience

• Experience of working in a nursing team
• Experience of dealing with vulnerable patients
• Experience of working in Primary Care GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.