PCN Health Care Support Worker

Integrated Care System; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community healthcare organization in the Basingstoke area is seeking a compassionate Healthcare Assistant to join their General Practice team. The role involves supporting clinical teams with patient care, performing clinical and administrative tasks, and assisting in health promotion activities. Candidates must have completed the Care Certificate and possess good communication skills. Starting salary is £25,350 with employee benefits, including NHS pension.

Benefits

NHS pension

Employee discounts

Access to wellbeing services

Qualifications

• Experience working as a Healthcare Assistant in a primary care or community setting.
• Phlebotomy training and recent experience.
• Good communication and interpersonal skills.

Responsibilities

• Perform routine clinical tasks under supervision.
• Record clinical observations accurately in patient records.
• Welcome and reassure patients in a professional and caring manner.

Skills

Compassionate

Strong communication skills

Attention to detail

Ability to work in a team

Proficient in IT systems

Education

Care Certificate or equivalent

GCSE Maths and English (or equivalent)

Tools

EMIS

Microsoft Office

Job description

Mosaic Primary Care Network consists of 3 practices (Crown Heights Medical Centre, Odiham & Old Basing Health Centres and Bramblys Grange Medical Practice) located in or near Basingstoke. We have a combined patient population of circa 60,000 patients.

We are seeking a compassionate and proactive Healthcare Assistant (HCA) to join our friendly General Practice team at Odiham and Old Basing Health Centres. The HCA will support the clinical team in delivering high-quality care to patients, performing a variety of duties including clinical procedures, administrative tasks, and assisting with health promotion and chronic disease management

Main duties of the job

Key Responsibilities:

Clinical Duties:

Perform routine clinical tasks under supervision such as:

Phlebotomy (blood taking)

Blood pressure monitoring

ECG recording

Urinalysis

Height, weight, and BMI measurements

NHS Health Checks

Wound care and dressings (if trained)

Flu and covid vaccinations (once trained)

Assist GPs and nurses during minor procedures or womens health clinics

Support chronic disease monitoring (e.g. diabetes, asthma) in collaboration with nursing staff

Liaise with wider MDT for continuity of patient care

Support continuity of care and patient safety initiatives

Support health promotion and prevention activities i

Tasks will be completed under the supervision of a registered clinician while developing competencies in primary care.

Administrative Duties:

Record clinical observations accurately in patient records (EMIS)

Ensure medical equipment is clean and stocked

Assist with stock control and ordering of clinical supplies

Support data collection for audits and quality initiatives (e.g., QOF, PCN DES)

Manage waiting list recall ie, Spirometry, coils, implants, dopplers

About us

The PCN is a registered learning environment, so all our ARRS staff are supported by an EELS lead to ensure we meet the aspirations of both the team member and the surgeries.

Benefits include NHS pension, employee discounts and access to wellbeing services.

Job responsibilities

Mosaic Primary Care Network

Job Description

JOB TITLE

Health Care Support Worker (also known as a Healthcare Assistant)

RESPONSIBLE TO

Clinical Director

ACCOUNTABLE TO

PCN Board

SALARY

£25,350 this may increase, depending on NHS notifications expected in August.

About Us

Mosaic Primary Care Network consists of 3 practices (Crown Heights Medical Centre, Odiham & Old Basing Health Centres and Bramblys Grange Medical Practice) located in or near Basingstoke. We have a combined patient population of circa 60,000 patients.

The PCN is a registered learning environment, so all our ARRS staff are supported by an EELS lead to ensure we meet the aspirations of both the team member and the surgeries.

You will need to work from both Odiham and Old Basing Health Centres

You must have completed the care certificate or equivalent

You will need to hold a full driving license and have access to your own transport

Job Overview

We are seeking a compassionate and proactive Healthcare Assistant (HCA) to join our friendly General Practice team. The HCA will support the clinical team in delivering high-quality care to patients, performing a variety of duties including clinical procedures, administrative tasks, and assisting with health promotion and chronic disease management

Key Responsibilities:

Clinical Duties:

Perform routine clinical tasks under supervision such as:

Phlebotomy (blood taking)

Blood pressure monitoring

ECG recording

Urinalysis

Height, weight, and BMI measurements

NHS Health Checks

Wound care and dressings (if trained)

Flu and covid vaccinations (once trained)

Assist GPs and nurses during minor procedures or womens health clinics

Support chronic disease monitoring (e.g. diabetes, asthma) in collaboration with nursing staff

Liaise with wider MDT for continuity of patient care

Support continuity of care and patient safety initiatives

Support health promotion and prevention activities including smoking cessation, weight management and lifestyle interventions

Tasks will be completed under the supervision of a registered clinician while developing competencies in primary care.

Administrative Duties:

Record clinical observations accurately in patient records (EMIS)

Ensure medical equipment is clean and stocked

Assist with stock control and ordering of clinical supplies

Support data collection for audits and quality initiatives (e.g., QOF, PCN DES)

Manage waiting list recall ie, Spirometry, coils, implants, dopplers

Welcome and reassure patients in a professional and caring manner

Promote health education and healthy lifestyle advice as directed

Ensure patient confidentiality is maintained at all times

Qualifications and Experience:

Has completed the Care Certificate or equivalent qualification

Is working at Support Worker Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework

Experience working as a Healthcare Assistant in a primary care or community setting

Phlebotomy training and recent experience

Relevant experience in health promotion and prevention and supporting long-term condition management

Good communication and interpersonal skills

Ability to work both independently and as part of a multidisciplinary team

Proficient in IT systems (e.g. Microsoft Office)

IM medication administration

Proficient in using EMIS

Personal Attributes:

Compassionate, patient-focused, and respectful

Strong attention to detail

Able to prioritise workload and adapt to change

The list of duties as outlined is not intended to be exhaustive but indicates the main responsibilities.

NHS pension plus employee wellbeing & discount schemes

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

• Has completed the Care Certificate or equivalent qualification
• Is working at Support Worker Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework
• Experience working as a Healthcare Assistant in a primary care or community setting
• Phlebotomy training and recent experience
• Relevant experience in health promotion and prevention and supporting long-term condition management
• Good communication and interpersonal skills
• Ability to work both independently and as part of a multidisciplinary team
• Proficient in IT systems (e.g., Microsoft Office)
• GCSE Maths and English (or equivalent)
• Must hold a valid driving license and have access to own transport due to semi- rural location.
• IM medication administration
• Proficient in using EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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