PCN Care Coordinator (Medicines Optimisation)

Integrated Care System; Birkenhead; On-site; GBP 24,000 - 30,000; Part time

Job summary

A healthcare organization in Birkenhead is seeking a part-time PCN Care Coordinator. You will work 20 hours a week and coordinate patient care within a supportive clinical team. Ideal candidates have experience in primary care and the ability to effectively manage patient care plans. This role offers a fulfilling opportunity to improve patient outcomes in a collaborative environment.

Qualifications

• Experience working closely with various healthcare professionals.
• Ability to coordinate patient care effectively.
• Skills in managing appointments and referrals.

Responsibilities

• Act as the first point of contact for patient care.
• Help collate and manage patient care plans.
• Support clinical teams in coordinating care.

Skills

Experience of working in primary care

Job description

PCN Care Coordinator (Medicines Optimisation)

We are seeking a care coordinator to join our PCN team, working 20 hours a week across five days (Monday-Friday). The successful applicant will work closely with the Clinical Pharmacist team to coordinate timely patient care.

The care coordinators role requires them to beable to work with, and understand the roles of, a variety of different peopleworking in a practice and across the PCN including doctors, nurses, healthcareassistants, social prescribing link workers, physiotherapists, pharmacists,health and wellbeing coaches and pharmacy technicians.

Main duties of the job

Work closely with practice and PCN healthcareroles, the carecoordinator is towork within the GPCP Team acting as first point of contact

Collate all of a patients identifiedcare and support needs and review the options to meet these needs and bringthem into a single personalised care and support plan (PCSP) in line with bestpractice

Supportpeople to manage their needs by answering their queries and supporting them inmaking appointments or accessing appropriate services

Supportthe clinical team to engage with wider health professionals to coordinate care

Managingreferrals and ensuring the patient understands and inputs into the care plan

Assistpatients to be better prepared to have conversations on shared decision makingand to improve awareness of shared decision making and related support tools

Providepatients with high quality, easy to understand information to assist them inmaking choices about their care

Liaisewith other care coordinators in other practices within the PCN and share bestpractice

Providecoordination and navigation of patients, and where appropriate their carers,across health and social care services

Supportin the delivery of enhanced services and other service requirements on behalfof the PCN

About us

BrighterBirkenhead PCN is a group of 6 GP practices in and around the Birkenhead areaof Wirral, working together to help patients live healthier, happierlives. We have an exciting opportunityfor Care Coordinator to join our Medicines Management Team, working alongside our Clinical Pharmacists.

Job responsibilities

Job Summary

A care coordinator is required to deal withpatients and, if appropriate, their carer, before or after the patientsconsultation with a clinician or other healthcare professional.

Working closely with the patient and theirclinician and/or other healthcare professionals, the care coordinatorco-ordinates patients healthcare and supports them to access the appropriateservice to ensure that they get the most suitable care from whatever health orsocial care provider is appropriate.

The care coordinators role requires them to beable to work with, and understand the roles of, a variety of different peopleworking in a practice and across the PCN including doctors, nurses, healthcareassistants, social prescribing link workers, physiotherapists, pharmacists,health and wellbeing coaches and pharmacy technicians.

They will be given a caseload of identifiedpatients and be required to ensure that their changing needs are addressed bytaking into account local priorities, health inequalities and/or populationhealth management risk stratification. This role will specifically work withinthe GP Clinical Pharmacist (GPCP) Team and with patients on significant orcomplex medication regimes on behalf of all 7 member practices but may shift onto other projects as services develop.

Key Responsibilities

Work closely with practice and PCN healthcareroles, the carecoordinator is towork within the GPCP Team acting as first point of contact

Collate all of a patients identifiedcare and support needs and review the options to meet these needs and bringthem into a single personalised care and support plan (PCSP) in line with bestpractice

Supportpeople to manage their needs by answering their queries and supporting them inmaking appointments or accessing appropriate services

Supportthe clinical team to engage with wider health professionals to coordinate care

Managingreferrals and ensuring the patient understands and inputs into the care plan

Assistpatients to be better prepared to have conversations on shared decision makingand to improve awareness of shared decision making and related support tools

Providepatients with high quality, easy to understand information to assist them inmaking choices about their care

Liaisewith other care coordinators in other practices within the PCN and share bestpractice

Providecoordination and navigation of patients, and where appropriate their carers,across health and social care services

Supportin the delivery of enhanced services and other service requirements on behalfof the PCN

Leadin the management of patient complaints and participate in the identificationof any necessary learning brought about through clinical incidents andnear-miss events

Organise,attend and participate in the delivery of multi-disciplinary teams (MDT) withinPCNs.

Undertakeall mandatory training and induction programmes

Contributeto and embrace the spectrum of clinical governance

Developyourself and the role through participation in training and service redesignactivities

Attenda formal appraisal with their manager at least every 12 months. Once a performance/trainingobjective has been set, progress will be reviewed on a regular basis so thatnew objectives can be agreed.

Contributeto public health campaigns (e.g. flu clinics) through advice or direct care

Maintaina clean, tidy, effective working area at all times

Coordinatecare and support for patients on significant or complex medications

Actas first point of contact for queries as they come, looking out for trendsacross the practices

Managethe team rota to ensuring each practice gets its fair share of allocated time

Measureoutcomes and monitor reports

Managetimely comms between the GPCP team and the 7 PCN Practices

Developpatient communications

Keepabreast of what is going on locally/nationally (i.e. PQRS, DES & QOF)

Workingwith the practices to understand the individual need

Facilitatea Brighter Birkenhead network for medicines admin colleagues, developinglearning opportunities and sharing best practice

Communicatewith local pharmacies.

Workwith the GPCP to create processes and procedures that streamline patientpathways

Workwith the GPCP and other services to create links and pathways for examplewellbeing practitioners, health coaches

Tosupport patient education around medicine compliance

Person Specification

Experience

• N/A
• Experience of working in primary care

Qualifications

• N/A
• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.