PCN Care Coordinator - Frailty

Vertis Health; Worcester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Vertis Health is seeking a compassionate Care Coordinator to join the Frailty Team at Worcester City PCN. The role involves supporting patients living with frailty and complex health needs, coordinating care across health, social care and voluntary services, and delivering person-centred care planning.

Working with GPs, community teams and partner organisations, you will help patients access the right services, book appointments, and support independence through timely, joined-up care.

Qualifications

• Compassionate and proactive care coordinator
• Experience supporting patients with frailty and complex health needs
• Strong ability to coordinate across health and social care services

Responsibilities

• Coordinate care across health, social care and voluntary services for frail patients
• Develop personalised care plans with patients and carers
• Support access to services, appointments and information
• Work with GPs, community teams and partner organisations
• Occasional home visits and visits to multiple PCN practices

Job description

We are seeking a compassionate and proactive Care Coordinator to join our Frailty Team within Worcester City PCN. In this rewarding role, you will work closely with patients living with frailty, long-term conditions, and complex health needs, helping them navigate health and social care services and ensuring they receive coordinated, person-centred support. As a key member of the multidisciplinary team, you will build strong relationships with patients, carers, healthcare professionals, and partner organisations, enabling individuals to access the right care at the right time and improve their overall wellbeing and quality of life.

This role is 37.5 hours per week - 8:30am to 4:00pm per day and Saturdays when required., Location: St Martin's Gate Surgery with visits to other PCN practices and home visits (where appropriate)., The Care Coordinator - Frailty will support individuals living with frailty and complex health needs by coordinating care across a range of health, social care, and voluntary services. The post holder will act as a key point of contact for patients and their carers, carrying out personalized care planning, supporting access to appropriate services, and helping individuals manage their health and wellbeing. Working closely with GPs, community teams, and other healthcare professionals, the Care Coordinator will ensure patients receive timely, joined-up care, reduce barriers to accessing support, and contribute to improving health outcomes and maintaining independence wherever possible.

We are a federation of GP surgeries and PCNs in Worcestershire, serving over 600,000 NHS patients through a variety of local services. Our community of GPs are our stakeholders, meaning were powered by the community we've created - and our goal is to find ways to make it easier for them to spend less time and money on administrative workload, and more time with their patients.

Our GP surgeries remain independent, while keeping the benefits of being part of a larger organisation - and we exist to protect the interests of our members through advocacy, business support, and revenue generation.

We are ambitious about growth in our network - and so, our diversified services help our PCNs to reinvest in vital local healthcare initiatives, providing a sustainable future for their communities in the long term.