PCN Care Coordinator

Integrated Care System; Wisbech; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare network in Wisbech seeks a Care Coordinator to enhance patient care. The role involves coordinating appointments, providing administrative support, and collaborating with clinical teams. Candidates should possess excellent communication skills, a relevant NVQ qualification, and a positive, adaptable approach. Flexibility in work location is required, with opportunities to work across different sites.

Qualifications

• Experience in a busy administration role with minimal supervision.
• Experience working in a healthcare setting.
• Ability to work flexibly within a team.

Responsibilities

• Coordinate patient care and manage appointments.
• Provide administrative support for clinical workflows.
• Document patient coordination tasks and ensure follow-ups.

Skills

Ability to work with patients on a 1:1 basis

Excellent written and verbal skills

Effective communication skills

Ability to prioritise workload

Knowledge of IT systems

Education

GCSE standard or equivalent

NVQ qualification level 3 in Business Administration

Tools

SystmOne clinical system

Job description

WisbechPrimary Care Network (PCN) is recruiting a CareCoordinator to support patient care in the development of the Primary CareNetwork.

The appointed Care Coordinator will primarily be based at Trinity Surgery. On occasions, there may be a requirement to work at other sites within the PCN, namely Clarkson Surgery, North Brink Practice and Parson Drove Surgery.

Main duties of the job

The Care Coordinator role is a critical andan evolving post with overall responsibility to help patients access the rightservices first time and will include:

Providing a point of contact for bothstaff and patients in coordinating care and will help to deal with incomingqueries

Identifying patients from a task listto arrange follow-up appointments with the most appropriate clinician, liaisingwith our clinical teams or other outside agencies to implement treatment plansand ensure appropriate services to maximise the health and quality of life forthe patients.

Providing administrative support tosupport the delivery of clinical work streams

Collating monthly patient utilisationdata

Ensuring the directory of servicesremains up to date

About us

The PCNhas a population of approximately 50,000 patients and comprises of 4 PracticesNorth Brink Practice, Trinity Surgery, Clarkson Surgery and Parson DroveSurgery. The post holder will work alongside clinicians and other staff acrossthe Wisbech Network as part of a multi-disciplinary team.

Job responsibilities

Run audits and searches where necessaryto identify patients for review.

Serve as the point of contact forpractice staff, providers, care teams, family/caregivers and communityresources where indicated, responding with empathy and respect.

Help people manage their care needs byanswering queries, making and managing appointments and ensuring that peoplehave good quality written or verbal information relating to their care.

Arrange appointments or patients asdirected by clinicians, following identification or urgent and non-urgentclinical needs.

Complete health questionnaires withpatients to assess health status and risks of developing certain conditions,and refer where applicable to the relevant healthcare provider.

Refer patients to the appropriate teammember and make referrals on behalf of the team.

Monitor referrals to ensure tasks arecompleted and care delivered by keeping in regular contact.

Signpost patients to appropriatecommunity or local services.

Support the PCN to deliver qualitymetrics, such as QOF, KPIs and locally commissioned enhanced services.

Collating and reviewing the Impact andInvestment Fund data

Where necessary, attendmulti-disciplinary team meetings providing administration and documentation asrequired.

Document and monitor aspects of patientcoordination and service delivery, supporting data collection and audit usingthe practices clinical system.

Work closely with and refer to PCNsocial prescribing link workers where a patient is identified as potentiallybenefitting from this service.

Any responsibility identified duringthe course of the job. This is anevolving role, and the candidate must be flexible and adaptable.

Please do not delay in submitting your application, as we may close the application window earlier than 25 August if we have a high number of applications

Person Specification

Other requirements

• Ability to travel and work across multiple sites with use of own car (business use included on insurance policy)
• Ability to work at other locations including home working if required
• Willingness to work flexibly within the team to cover annual leave or sickness
• Ability to travel within the requirements of the role
• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes
• Full driving licence with no restrictions and including business insurance cover

Skills, Knowledge and Abilities

• Ability to work with patients on a 1:1 basis
• Can organise and prioritise workload
• Knowledge of IT systems, including ability to use Word, emails and the internet
• Awareness of GDPR
• Excellent written and verbal skills
• Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
• Ability to work effectively as part of a team or individually as required
• Able to manage and prioritise own workload
• Able to work accurately with excellent attention to detail
• Experience with SystmOne clinical system
• Awareness of Safeguarding Children and Adults

Experience

• Experience of working in a busy administration role, working with minimal supervision
• Experience of establishing work processes and procedures
• Experience of working within a secure and confidential environment
• Experience of working in a healthcare setting
• Experience of inputting accurate and timely data onto electronic systems

Qualifications

• Educated to GCSE standard or equivalent
• Good command of written English
• NVQ qualification level 3 or above in Business Administration or equivalent previous experience
• Demonstrable experience of team working
• Ability to withstand sensitive and potentially stressful situations
• A positive attitude and helpful nature

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.