PCN Care Coordinator

Tenzing Health; West Midlands Combined Authority; On-site; GBP 27,000; Full time

Job summary

A leading community-based healthcare provider seeks a compassionate Care Coordinator to support patients with personalized care planning at Worcester Primary Care Network. The role involves coordinating health and social care services while working closely with multidisciplinary teams to enhance patient experiences and outcomes.

Qualifications

• Experience in a health or care coordination role is essential.
• Proficient in using patient record systems like EMIS.
• Strong organisational and administrative abilities.

Responsibilities

• Proactively identify and support patients' personalized care requirements.
• Provide coordination using digital tools to access appropriate services.
• Develop and maintain personalized care plans for patients.

Skills

Communication

Organisational

Interpersonal

Digital tools proficiency

Education

Experience in health or care coordination

Tools

EMIS

Job description

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Job Summary

We are seeking a proactive and compassionate Care Coordinator to join Worcester Primary Care Network (PCN) on a maternity cover basis. The postholder will support patients with personalised care planning, coordinate services across health and social care, and promote continuity of care within the PCN. The role requires close working with multidisciplinary teams, patients, carers, and other professionals to improve patient experience and outcomes.

Job Summary

We are seeking a proactive and compassionate Care Coordinator to join Worcester Primary Care Network (PCN) on a maternity cover basis. The postholder will support patients with personalised care planning, coordinate services across health and social care, and promote continuity of care within the PCN. The role requires close working with multidisciplinary teams, patients, carers, and other professionals to improve patient experience and outcomes.

Main duties of the job

• Proactively identify and work with a cohort of patients to support their personalised care requirements.
• Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
• Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
• Support patients in managing their conditions, answering queries, and navigating appointments.
• Ensure that patients have access to high-quality information to support informed choices about their care.
• Promote preventative healthcare and continuity of care.
  
  

About Us

Vertis Health is a fast-growing provider of community-based healthcare services to NHS patients within South Worcestershire. The organisation utilises the excellent clinical expertise that already resides within the local NHS environment and harnesses it with efficient administration pathways to provide patients with more convenient and accessible services. We hope that by doing this we will not only deliver pathway improvements to patients but also go some way to relieving the growing volume pressures that are being experienced within local hospitals and GP practices.

Details

Date posted

28 May 2025

Pay scheme

Other

Salary

£26,530 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

B0158-25-0044

Job locations

St. Martins Gate Surgery

37 Newtown Road

Worcester

WR5 1EZ

Job Description

Job responsibilities

Patient-Focused Care Coordination:

• Proactively identify and work with a cohort of patients to support their personalised care requirements.
• Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
• Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
• Support patients in managing their conditions, answering queries, and navigating appointments.
• Ensure that patients have access to high-quality information to support informed choices about their care.
• Promote preventative healthcare and continuity of care.
  
  

Operational & Administrative Duties:

• Provide administrative and operational support to the PCN and coordinate city-wide services as needed.
• Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
• Maintain accurate and up-to-date records on EMIS and other relevant systems.
• Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
• Respond to enquiries in a professional, welcoming, and person-centred manner.
• Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
• Provide admin support to vaccinators as required.
  
  

Health Inequalities & Patient Engagement:

• Support the PCN's efforts to reduce health inequalities by adopting a population health management approach.
• Contribute to the delivery of Core20PLUS5 priorities through targeted patient engagement.
• Encourage self-management and patient empowerment through education and access to appropriate resources.
  
  

Key Relationships:

• PCN Clinical Directors and Managers
• Practice Staff and Multidisciplinary Teams
• Community and Social Care Providers
• Patients and Carers
• Voluntary and Third Sector Organisations
  
  

Job description

Job responsibilities

Key Relationships:

• PCN Clinical Directors and Managers
• Practice Staff and Multidisciplinary Teams
• Community and Social Care Providers
• Patients and Carers
• Voluntary and Third Sector Organisations
  
  

Person Specification

Experience

Essential

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to work independently and as part of a team
• Proficient in digital tools and patient record systems like EMIS
• Experience in a health or care coordination role
• Commitment to person-centred care
  
  

Desirable

• Experience working in Primary Care or across multidisciplinary teams
• Knowledge of personalised care planning approaches
• Understanding of population health and health inequalities strategies
  
  

Person Specification

Essential

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to work independently and as part of a team
• Proficient in digital tools and patient record systems like EMIS
• Experience in a health or care coordination role
• Commitment to person-centred care
  
  

Desirable

• Experience working in Primary Care or across multidisciplinary teams
• Knowledge of personalised care planning approaches
• Understanding of population health and health inequalities strategies
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SW Healthcare

Address

St. Martins Gate Surgery

37 Newtown Road

Worcester

WR5 1EZ

Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)

Employer details

Employer name

SW Healthcare

Address

St. Martins Gate Surgery

37 Newtown Road

Worcester

WR5 1EZ

Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Hospitals

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