PCN Care Coordinator

NHS; Newmarket; On-site; GBP 60,000 - 80,000; Part time

Job summary

Wickhambrook Surgery in Suffolk seeks a part-time care coordinator to support its Primary Care Network. The role involves assisting with patient care plans, coordinating health services, and ensuring effective support for patient needs.

Qualifications

• Experience in a customer-facing role is essential.
• IT confident with good keyboard skills required.
• Ability to be kind, compassionate, and thoughtful.

Responsibilities

• Assist with personal care plans for patients.
• Collate and review patients' care needs.
• Provide coordination & navigation across services.

Skills

Organisational skills

Listening skills

Communication skills

Compassion

Customer service

Job description

Job summary

Wickhambrook Surgery in Suffolk are seeking a permanent care coordinator to join our team to support our Primary Care Network (PCN). This role is offered on a part-time basis for 20 hours a week, working on a Monday, Wednesday and Friday each week, with the requirement to work until 6.30pm one day per week. Although supporting our PCN, this role will be based at the above surgery.

Main duties of the job

• Assist with personal care plans for individual patients, ensuring preventative actions are detailed to support the appropriate use of services.
• Collate patients identified care and support needs and review the options to meet these needs and bring them into a single personalised care and support plan in line with best practice.
• Help people to manage their needs through answering queries, making and managing appointments.
• Provide coordination and navigation of patients, and where appropriate their carers across health and social care services.
• Support in the delivery of enhanced services and other service requirements on behalf of the PCN.
• Support delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives.
• Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level.
• Run regular patient searches using the clinical IT system in order to have an up to date record of progress of achievement of key performance indicators.
• Work closely with the practice/PCN information and data manager to aid with annual patient recall systems.
• Document data on the computer system using clinical coding to ensure accurate retrieval of information for monitoring and audit purpose.
• Apply infection control measures in accordance with local and national guidelines.

About us

West Suffolk Rural Primary Care Network (PCN) consists of 3 GP Surgeries, Wickhambrook, Glemsford and Guildhall Clare surgeries covering around 15,800 patients. PCN's are a national Initiative from the NHS. The PCN offers a new way of organising care, bringing together all local health and care services in our local area to deliver more joined up care to local populations.

Wickhambrook Surgery is a happy and thriving rural 3 partner GMS GP Practice. We are a dispensing GP Practice with a clear focus on delivering the highest quality patient care to our 5300 patients. As part of the Suffolk Rural PCN, Wickhambrook surgery sits centrally in the countryside between Haverhill, Newmarket, Bury St Edmunds, Sudbury and Clare. We are served by a good road structure; however, bus links are infrequent so own transport is essential. The advertised role is based at Wickhambrook surgery.

Our friendly team consists of 3 GP partners, 1 salaried GP, GP registrars, nurses and HCAs, who are all well supported by very efficient reception, admin and dispensing teams.

We welcome pre-application enquiries and can offer an informal look around our practice by appointment.

Details Date posted

06 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

28685

Job locations

Boyden Close

Newmarket

Suffolk

CB8 8XU

Job description Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification Experience Essential

• Experience of working in a customer facing role.
• IT confident with good keyboard skills.
• Good organisational, listening and communication skills.
• Be kind, compassionate and thoughtful.

Person Specification Experience Essential

• Experience of working in a customer facing role.
• IT confident with good keyboard skills.
• Good organisational, listening and communication skills.
• Be kind, compassionate and thoughtful.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Primary Care Careers

Address

Boyden Close

Newmarket

Suffolk

CB8 8XU

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Primary Care Careers

Address

Boyden Close

Newmarket

Suffolk

CB8 8XU

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)