PCN Care Co-ordinator

NHS; Nottingham; On-site; GBP 24,000; Full time

Job summary

A leading healthcare provider in Nottingham is seeking a Care Coordinator to support GP practices. The role involves managing patient appointments, maintaining records, and promoting digital health tools. Ideal candidates will have strong communication and organisational skills, alongside relevant experience in healthcare settings. The position offers a supportive environment with opportunities for professional development and a competitive salary package.

Benefits

NHS Pension

Employee Assistance Programme

Qualifications

• Experience of working within healthcare.
• Ability to multi-task in a complex and demanding environment.
• Relevant experience in a similar role, involving data and the need for accuracy.

Responsibilities

• Run reports from clinical systems and ensure patient records are accurate.
• Coordinate clinics and multi-disciplinary meetings.
• Support patients to book appointments and manage their care.

Skills

Communication

Organisational Skills

Problem Solving

Education

GCSE Grade A to C in English and Maths

Tools

SystmOne

Word

Excel

Job description

If you are an innovative personand would love the exciting challenge of working within a developingpatient-focused service, this could be the job for you.

This role operates across 11 GPPractices in the Rushcliffe area, who form the Rushcliffe Primary Care Network(PCN). The purpose of this role is to support the delivery of Primary Networkkey priorities.

The role involves patientsearches and data gathering, contacting patients, coordinating appointments, managingstaff rotas, being involved in projects and NHS initiatives, coordinating NHSApp pop-ups, supporting the organisation of the COVID vaccination service,maintaining PCN and practice websites and much more.

The successful candidate willhave excellent interpersonal and communication skills, and be organised,patient and empathetic.

Main duties of the job

Main duties include running andanalysing reports from clinical system SystmOne, and ensuring patient recordsare accurate and up to date. You will be responsible for booking patient appointments,supporting various clinical initiatives, and helping patients manage their careby providing clear and accessible information. Additionally, you will workclosely with GP practice teams, providing essential administrative support. Youwill coordinate clinics, and multi-disciplinary meetings. The role also involvespromoting digital health tools, maintaining practice and PCN websites, andusing clinical systems for record-keeping, audit, and evaluation, ensuringadherence to organizational policies and procedures. You must be able to travelacross all areas of Rushcliffe as required. You will be expected to workindependently, plan your own workload, and seek guidance when necessary.

In return we offer a friendly,supportive working environment which demonstrates a commitment to providingsupervision, learning and professional development for all staff, together witha competitive salary package and other benefits including NHS Pension and anemployee assistance programme.

There is also the opportunityfor local and national links to be established with other PCNs to supportprofessional supervision and enable the sharing of innovation and bestpractice.

About us

PartnersHealth LLP was formed on2nd October 2015 by the GP Partners of Rushcliffe General Practices, inrecognition and response to the changing NHS landscape. It is constituted as amembership organisation, a partnership of partnerships.

By providing a different andcollaborative local response, we will adapt and transform general practice tocreate a sustainable platform for the future.

Our Vision & Values

Our vision is to continue tocare for our patients and our community by creating a sustainable provider ofmodern general practice. We are committed to Living Life Better for and onbehalf of our patients, our colleagues and the communities we serve.

Overview of your organisation

Three values are at the core ofwho we are and how we act: courage, creativity and commitment.

A more extensive list of jobresponsibilities and the necessary skills, experience and qualifications can befound in our Job Description and Person Specification.

Please note you will need tomeet the essential criteria as outlined in the person specification to beconsidered for the role.

PartnersHealth has beenrecognised by the Times and Sunday Times as one of the best medium companies towork for in 2024

For an informal discussion,please contact Charlotte Miller - 01158832700

Salary - £23,874

Job responsibilities

PURPOSE OF THE ROLE

A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.

The role supports a variety of services such as mental health, social prescribing, pharmacy, respiratory, vaccination, care homes, enhanced access service ie weekend and evening services and other services.

MAIN DUTIES AND RESPONSIBILITIES

Run reports from clinical systems such as systmOne (training will be provided if needed).

Keep patient clinical records accurate and up to date with the use of read coding and data entry.

Work with teams within the GP practice and those who support GP practices, providing administrative support as required.

Generate reports to help analyse appointment data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives (e.g Spirometry, Mental Health and extended access/community clinic appointments).

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organizations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Readily promote and support access of digital health tools (NHS App & Patients Know Best) to patients, communities & colleagues to help people manage their health, care and wellbeing through improved access to services.

Maintain PCN and GP Practice websites and waiting room screens (Envisage).

Use clinical systems for record keeping, audit and evaluation.

Use clinical reporting and digital editing tools (Canva) to create quarterly and annual business reports.

Maintain confidentiality at all times.

LEARNING & DEVELOPMENT

Undertake ongoing training as required for the role of the care co-ordinator.

Take an active role in 1-2-1s and appraisals.

SAFEGUARDING RESPONSIBILITIES

Adhere to Safeguarding of Children, Adults and vulnerable people policies. All employees have a responsibility to support the organisation in our duties by:

• Attending mandatory training on Safeguarding children and adults.
• Making sure they are familiar with their and the organisations requirements under relevant legislation.
• Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.

Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.

Adhere to information governance polices and processes.

MOBILITY

You will be expected to work across sites in Rushcliffe as required, which may include care homes, GP practices and other identified bases.

BEHAVIOURS

Partners Health staff should strive towards the following behaviours to support their professional development and working life

o Communicate appropriately and clearly and know when to listen

o Polite and professional at all times

o works on own initiative

o Organised, Structured and Purposeful

o Diplomatic, Tactful, Emotionally Aware

o Determined, Focused and Resilient

o Self -Aware as an individual and part of a team

o Happy to Contribute, Respectful, Adaptable

o Eager to learn and seek the highest outcomes

o Patient and outcome focused

o Respectfully challenging and decisive

o Know when to ask for help

o Visible leadership and consistent management

ADMINISTRATION & GENERAL

As an employee of PartnersHealth it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.

To work to the agreed standards, policies and procedures, values and beliefs of the organisation

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.

Person Specification

Qualifications/Attributes

• Ability to work accurately and calmly under pressure in a busy environment
• Ability to keep accurate records
• Administration and organisational skills to a high level
• Well organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritise in response to changing needs
• Integrity, sound professional judgement
• Self-motivated and able to work with minimal direction
• Ability to work effectively under pressure
• Hard working and reliable
• Problem solving and analytical skill
• Resourceful with the ability to think outside the box
• Understanding of the importance of confidentiality and GDPR

Knowledge, Training & Experience

• Have ICT skills and knowledge of general software applications relevant to the post, including Word, Excel and management information systems GCSE Grade A to C in English and Maths
• Ability to multi-task in a complex and demanding environment
• Relevant experience in a similar role, involving data and the need for accuracy
• Experience of working within healthcare
• Experience of working within GP practice

Interpersonal

• Excellent communication skills across all forms of media to include telephone, email and in person
• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service

Other

• Driver with the sole use of a vehicle

Autonomy

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.