PCN Care Co-ordinator

Mid Norfolk PCN; Dereham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Mid Norfolk Primary Care Network seeks a care co-ordinator to support six GP practices in Dereham. The successful candidate will manage patient information, coordinate meetings, and ensure that sensitive information is handled appropriately. Ideal candidates possess strong administrative skills and an understanding of clinical governance.

Qualifications

• Excellent working knowledge of Microsoft Office packages.
• Experience handling sensitive/confidential information.
• Proven administrative experience.
• Understanding of Clinical Governance.

Responsibilities

• Act as a central point of contact to ensure appropriate support is available.
• Plan and organise work using own initiative.
• Make referrals to relevant service providers.
• Coordinate meetings and maintain accurate electronic records.

Skills

Microsoft Office knowledge

Handling sensitive information

Administrative experience

Understanding of Clinical Governance

Job description

Mid Norfolk Primary Care Network (PCN) has an opportunity for a care co-ordinator to join their team, supporting six GP practices and linked care homes across the Dereham area. This position can be considered on a full and part-time basis.

The role involves working very closely with GPs and practice teams within the PCN and is pivotal in ensuring that all patients receive the best possible care and service.

The main duties of the role include:

• Act as a central point of contact to ensure appropriate support is available.
• Plan and organise work using own initiative, whilst being able to work as a valuable team member.
• Make referrals to relevant service providers.
• Coordinate meetings, proactively preparing actions prior to the meeting and ensuring all relevant clinical and non-clinical staff are present.
• Promote and facilitate integration within the GP and community teams.
• Provide and receive sensitive information about difficult or complex matters, always respecting confidentiality.
• Create detailed and clear minutes from meetings and distribute them to relevant parties with actions highlighted to individuals.
• Offer appropriate support and guidance to patients and families/carers where required.
• Record, collate, and maintain accurate electronic records of patient care and planned service provision, including hospital admission and discharge information.
• Signpost service users and carers to relevant services.
• Contribute to quality audits.

About the Candidate

If you are a skilled PCN care co-ordinator with excellent person-centred planning experience and strong local knowledge for accessing key support, we would love to hear from you.

The ideal applicant will have the following skills, experience, and qualifications:

Essential:

• Excellent working knowledge of Microsoft Office packages.
• Experience handling sensitive/confidential information.
• Proven administrative experience.
• Understanding of Clinical Governance.

Desirable:

• Experience working in a healthcare setting.
• Experience with office procedures within an administration role.
• Working knowledge of database management.
• Experience working within multidisciplinary teams.
• Knowledge of relevant health and social care legislation and initiatives.

About Us

Mid Norfolk PCN includes the following GP surgeries, working closely as a collaborative group:

• Elmham Surgery
• Mattishall & Lenwade Surgeries
• Orchard Surgery
• Shipdham Surgery
• Theatre Royal Surgery
• Toftwood Medical Centre

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a DBS check will be required to check for any previous criminal convictions.