PCN Admin Co-ordinator

Integrated Care System; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local healthcare provider in Birmingham is seeking a PCN Admin Co-ordinator to enhance patient care via effective logistics and coordination processes. The role requires experience in healthcare administration and strong IT skills, along with a commitment to service quality. Successful candidates will coordinate between teams, manage records, and support service improvements. This position offers a collaborative environment within a primary care network.

Qualifications

• Administrative experience in healthcare, social care, or voluntary sector setting.
• Strong organisational, IT, and communication skills.
• Understanding of confidentiality, data protection, and NHS systems.

Responsibilities

• Coordinate and manage rotas information flow.
• Maintain accurate administrative records using clinical systems.
• Liaise with GP practices and community services to support joined-up working.

Skills

Organisational skills

IT skills

Communication skills

Time management

Education

Level 3 qualification in administration, business, or related field

Tools

EMIS

Job description

Go back Rural Warwickshire North Primary Care Network

PCN Admin Co-ordinator

The closing date is 01 October 2025

The GP Assistant supports effective servicedelivery within the Primary Care Network by organising and streamlining carecoordination processes, managing administrative systems, and ensuring smoothcommunication between teams. This role involves proactively supporting patientsand staff with complex needs through logistical planning, working closely withpractice teams, external providers, and the wider PCN to ensure services aredelivered efficiently and experiences are improved. Previous applicants need not apply.

Main duties of the job

The GP Assistant is responsible for managing administrative and coordination tasks across the PCN, including rota management, meeting organisation, data handling, and inter-agency communication. The role supports smooth information flow between services, maintains accurate records using systems like EMIS, assists with audits and reporting, organises events and training logistics, and ensures compliance with data protection standards. The postholder also plays a key role in improving internal workflows, preparing documentation, and supporting the wider PCN team with service development and operational delivery.

About us

We are a Primary Care Network (PCN) of five practices working togetherwith a range of local providers, including primary care, community services,social care, and the voluntary sector, to offer more personalized, coordinatedhealth and social care to their local populations.

Our PCN comprises of 35k+ patients over the five practices, making uslarge enough to provide resilience and support the development of integratedteams.

Link to our Website: https://ruralwarwickshirenorthpcn.nhs.uk/

The aims of a networks are to:

• Protect, improve, and extendlocal General Practice through greater organisational scale to provideconvenient high quality, comprehensive and integrated services.
• Enhance the skills andflexibility of the General Practice workforce to meet population and serviceneeds with programmes of continuing professional development.
• Work and collaborate with othersto innovate in service provision, building on new technologies and recognisinglifestyle choices of service users in the way in which they wish to accesscare.
• Ensure that all we do isvaluable, both for the taxpayer and service user and for those investing theirtime and money into the PCN.
• Operate ethically, withaccountability, probity, and fairness at the heart of the organisation.

Job responsibilities

• Coordinateand manage rotas information flow between services.
• Maintainaccurate and timely administrative records using clinical systems (e.g. EMISetc).
• Liaise withGP practices, community services, and voluntary sector partners to supportjoined-up working.
• Support theorganisation and minute-taking for PCN or MDT meetings, including follow-upaction tracking.
• Monitor andmaintain shared inboxes and ensure timely responses or escalations.
• Assist withpreparing reports, audits, and returns required for PCN contractual obligations.
• Update andmanage patient databases and care tracking systems.
• Coordinatelogistics for events, training sessions, and outreach activities.
• Handlegeneral enquiries from patients or staff, offering clear signposting andsupport.
• Contributeto the design and improvement of internal administrative workflows.
• Preparingrelevant documentation and coordination for the PCN team.
• Ensurecompliance with information governance, confidentiality, and data protectionstandards.
• Assist inmaintaining standard operating procedures and documentation for carecoordination activities.
• Workcollaboratively with the PCN team on service improvement projects.

Person Specification

Qualifications

• Level 3 qualification in administration, business, or related field, or equivalent experience
• Administrative experience in healthcare, social care, or voluntary sector setting
• Strong organisational, IT, and communication skills; confident managing multiple priorities
• Understanding of confidentiality, data protection, and NHS administrative systems
• Methodical, approachable, flexible, and team-oriented; committed to service quality
• Further training in project support, data entry, or coordination
• Experience supporting project management, audits, or PCN delivery
• Experience using EMIS or similar systems; report writing skills
• Familiarity with PCN structures, referral pathways, or QOF processes
• Interest in service improvement and patient experience enhancement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rural Warwickshire North Primary Care Network

Depending on experienceDepending On Experience