PCI DSS Customer Journey Lead

Lloyds Banking Group; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Job summary

Lloyds Banking Group is seeking a Customer Journey Manager to own the end-to-end PCI DSS customer journey and proposition roadmap. You will collaborate across Product, Operations, Technology, Risk and Compliance to deliver clear guidance and solutions that drive compliance while reducing customer effort.

Working in a hybrid model (London or Bristol), you will coordinate across teams, translate customer feedback into requirements, and act as a subject matter expert on PCI DSS and card scheme

Qualifications

• Experience with PCI DSS version 4.0 and its requirements.
• Experience owning and improving complex end-to-end customer journeys.
• Ability to anticipate customer needs and translate insights into improvements.
• Experience maintaining roadmaps and supporting end-to-end product development.
• Experience interpreting customer data to identify trends and priorities.
• Strong problem solving and evidence-based decision making.
• Experience applying agile practices and refining user stories.
• Ability to manage relationships across technical, operations, risk and business stakeholders.

Responsibilities

• Own and continually improve the end-to-end PCI DSS customer journey and roadmap.
• Develop PCI DSS proposition roadmap and journey strategy.
• Integrate customer feedback and data to prioritise improvements.
• Collaborate with Product Owner and teams to refine user stories and support development.
• Coordinate cross-functional activity and manage risks and dependencies.
• Act as subject matter expert on PCI DSS requirements and card scheme mandates.

Skills

PCI DSS v4.0

Journey management

Customer centricity

Product delivery

Customer insights

Critical thinking

Agile methodology

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Lloyds Banking Group is seeking a Customer Journey Manager to own the end-to-end PCI DSS customer journey and proposition roadmap. You will collaborate across Product, Operations, Technology, Risk and Compliance to deliver clear guidance and solutions that drive compliance while reducing customer effort.

Working in a hybrid model (London or Bristol), you will coordinate across teams, translate customer feedback into requirements, and act as a subject matter expert on PCI DSS and card scheme