Payroll Services Assistant

Poundland; Walsall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Walsall seeks a Payroll Services Assistant to ensure accurate payroll for over 14,000 colleagues. Ideal candidates will have 2+ years in payroll, skilled in Excel, and possess strong communication abilities. The role supports processing payroll, maintaining data confidentiality, and addressing colleague queries. Enjoy benefits like bonuses, discounts, and professional development opportunities.

Benefits

Professional development programmes

Bonus potential

Free on-site parking

Onsite coffee lounge

Exclusive store discounts

Family-friendly benefits

Life assurance cover

Health & wellbeing programme

Generous holiday allowance

Pension scheme

Qualifications

• At least 2 years experience as a Payroll Assistant with a managed service payroll provider for 3,000+ employees.
• Previous experience in payroll processes including statutory payments and manual tax calculations.
• A team-focused and solutions-driven approach.

Responsibilities

• Support the processing payroll for over 14,000 colleagues across various pay frequencies.
• Input and maintain accurate payroll data while ensuring confidentiality.
• Resolve colleague queries promptly and efficiently.

Skills

Excel (V-lookups, pivot tables, formulas)

Strong communication skills

Customer-first mindset

Attention to detail

Tools

ResourceLink or similar HRIS/payroll system

Job description

We're looking for a Payroll Services Assistant to join our team where your work helps ensure that over 14,000 colleagues across the UK and Ireland are paid accurately and on time.

As a Payroll Services Assistant, you will play a key role in delivering timely and accurate payroll services for both 4-weekly and monthly pay runs through our managed service provider. You'll be working closely with a collaborative team, ensuring a smooth and compliant payroll process.

We uphold three core behaviours that guide all our actions: Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority. Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive. Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.

As Payroll Services Assistant, you will:

• Support the processing payroll for a large, multi-site organisation (UK & Ireland), covering over 14,000 colleagues across various pay frequencies.
• Support diverse payroll processes across retail, distribution centres, and our Customer Support Centre.
• Input and maintain accurate payroll data, ensuring confidentiality and compliance with deadlines.
• Resolve colleague queries promptly and efficiently, collaborating with line managers for timely resolutions.
• Handle a range of payroll matters including statutory payments, absence, and auto-enrolment.
• Support continuous improvements to simplify processes and enhance service delivery.

The ideal candidate will have:

• At least 2 years experience working as a Payroll Assistant role with an managed service payroll provider for 3,000+ employees.
• Skilled in Excel (V-lookups, pivot tables, formulas).
• Experience with ResourceLink or a similar HRIS/payroll system is desirable.
• Strong communication skills and a customer-first mindset.
• Previous experience of payroll processes including statutory payments, absence, and auto-enrolment and manual tax calculations as required.
• A team-focused, solutions-driven approach and great attention to detail.

In return, we offer:

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue QUALIFICATION through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free.
• Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
• Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
• Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family's needs.
• My Staff Shop: Gain exclusive discounts through our 'My Staff Shop' portal, saving on various products and services.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Under the Equality Act 2010, we have a duty to make reasonable adjustments to our recruitment process to ensure that it is fair and accessible to everyone.