Payroll Operations Manager - Pensions & Systems

ZipRecruiter; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A business process outsourcing specialist is seeking a Pension and Systems Operations Manager based in Glasgow. This role involves leading a team, ensuring compliance in pension operations, and managing system changes. Ideal candidates will have proven leadership skills and experience with payroll systems. The position offers a competitive salary, flexible working arrangements, and numerous benefits including a robust pension scheme.

Benefits

Competitive salary

34 days holiday

Employee Assistance Programme

Discretionary rail travel benefit

Qualifications

• Proven leadership experience in pensions and systems operations.
• Knowledge of compliance and statutory regulations.
• Strong problem-solving and MS Excel skills.

Responsibilities

• Lead systems and pensions teams to achieve results.
• Oversee pension operations and compliance.
• Manage system changes and conduct UAT testing.

Skills

Leadership skills

Understanding of payroll systems

Analytical skills

Stakeholder management

Education

CIPP qualification

Tools

Oracle

iTrent

Business Objects

One Advanced

Job description

Overview

Take the next step in your career with a leadership role that blends technical expertise, team management, and the chance to shape the future of payroll systems and pensions. W&A is proud to be partnering with Solvd. to appoint a Pension and Systems Operations Manager, based in Glasgow.

About Solvd

Solvd. is a business process outsourcing specialist delivering high-quality Payroll, Finance, HR, and Customer Experience services. Trusted by leading UK transport providers and recently expanding into professional sport, Solvd. has ambitious growth plans and continues to build its reputation for reliability and innovation. At its core, Solvd. lives by the values of being Dependable, Proactive, Agile, and Inclusive, with its people at the heart of everything it does.

The Opportunity

Reporting to the Head of Payroll, this role is central to ensuring the smooth running of Solvd.'s pension and payroll systems operations. You\'ll lead a team of administrators, manage system improvements, and oversee the daily operations of the pension function. You\'ll also play a key part in implementing new client-driven system enhancements, ensuring services remain accurate, compliant, and efficient.

Key Responsibilities

• Lead and support systems and pensions teams to deliver accurate results.


• Oversee pension operations, including auto-enrolment, re-enrolment, and escalated queries.


• Manage system changes, updates, and readiness for new workstreams.


• Conduct one-to-ones, set objectives, and support staff development.


• Maintain workflows, processes, and RAID logs.


• Perform UAT testing for payroll system upgrades and new implementations.


• Configure new payment/deduction elements and generate reports.


• Liaise with payroll software providers and stakeholders, ensuring compliance and timely delivery.

What You\'ll Bring

• Proven leadership skills and experience managing pensions and systems operations.


• Knowledge of payroll systems, statutory regulations, and compliance.


• Excellent analytical, problem-solving, and MS Excel skills.


• High attention to detail with the ability to work under pressure.


• Strong stakeholder management and collaborative working style.


• Desirable: CIPP qualification and experience with Oracle, iTrent, Business Objects, or One Advanced.

Package Benefits

• Competitive salary (depending on experience)


• Permanent, full-time role (37.5 hours per week)


• Hybrid working model (Glasgow-based, 60% office)


• 34 days\' holiday (including public holidays) with option to buy more


• Competitive pension scheme


• Discretionary rail travel benefit


• Employee Assistance Programme

Why This Role?

• Lead a specialist team within a growing and ambitious organisation.


• Play a pivotal role in shaping payroll systems and pension delivery.


• Join a values-led culture with Investors in People Platinum and Investors in Wellbeing Gold recognition.


• Excellent benefits and hybrid working model.

To learn more or apply, please contact Laura Buchanan Owen for a private and confidential discussion. Alternatively, submit your CV and we\'ll be in touch.