Payroll Onboarding Team Leader

JR United Kingdom; Bolton; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading HR software provider seeks a Payroll Onboarding Team Leader in Bolton. You will lead a team, manage onboarding processes for payroll customers, and ensure excellent service delivery. The ideal candidate will have strong management skills and experience in payroll or finance onboarding.

Qualifications

• Experience in similar roles managing teams.
• Desirable knowledge of UK payroll legislation.
• Experience with SaaS platforms and HR systems.

Responsibilities

• Lead and manage onboarding processes for payroll customers.
• Conduct performance reviews and training for team members.
• Plan and execute payroll implementation projects within budget.

Skills

Strong people management skills

Customer onboarding experience

Excellent project management skills

Excellent communication skills

Accuracy and efficiency

Job description

Payroll Onboarding Team Leader

Location: Bolton, Greater Manchester

Client: BrightHR

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Payroll Onboarding Team Leader

Manchester

Up to £40,000

Job Purpose

Your role as the Payroll Onboarding Team Leader involves leading and managing onboarding processes and projects for payroll customers, ensuring a smooth transition when going live with BrightHR Payroll, managing your team, and leading them to success.

Responsibilities

• Manage and lead your team, including conducting 1:1s and performance reviews.
• Plan and execute project plans for payroll implementations, within budget and delivering excellent customer service.
• Manage multiple projects simultaneously, organizing your and your team's time effectively.
• Educate and guide customers on services and system features clearly.
• Ensure adherence to BrightHR Payroll SLAs and OLAs.
• Set and meet KPIs for your team and service.
• Maintain customer confidentiality and GDPR compliance.
• Update and maintain Local Work Instructions and process maps.
• Accurately update CRM systems with key contact and product information.
• Arrange onboarding sessions for clients in line with their HR onboarding schedules.
• Manage team absence and re-allocate calls proactively.
• Monitor team productivity metrics daily and report by 10 am.
• Conduct monthly 121s and provide on-the-job training.
• Plan and execute onboarding for new team members.
• Report on trends and team performance.
• Perform monthly file checks and call audits.
• Achieve go-live targets of 16-20 onboardings per month, re-balancing workloads as needed.

Candidate Requirements

• Strong people management skills, with experience in similar roles.
• Customer onboarding experience, preferably in Payroll or Finance.
• Knowledge of UK payroll legislation and tax regulations (desirable).
• Experience with SaaS platforms, HR, and Payroll systems (desirable).
• Excellent project management skills and ability to meet deadlines.
• Ability to report team performance effectively.
• Excellent communication skills, both written and verbal.
• Proven ability to build positive client relationships.
• Accuracy and efficiency in a fast-paced environment.
• Ambassadorial qualities for BrightHR brand.

About BrightHR

BrightHR is a leading HR, health & safety, and legal software provider, supporting over 95,000 businesses globally since 2015. We focus on transforming people management, putting customers first, and innovating continuously to simplify staff management.