Payroll Manager

Medium; Macclesfield; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in restaurant and hospitality management technology seeks an experienced Payroll Operations Manager in Macclesfield. The role involves overseeing payroll teams to meet UK service standards and enhance team engagement. Candidates should demonstrate strong leadership and customer service skills, as well as adapt to a dynamic environment.

Benefits

25 holidays with option to grow up to 30

Flexible working hours and hybrid environments

Wellness activities and gym discounts

Healthcare expense claim tools

Professional growth opportunities with certifications

Annual meet ups

Enhanced parenting scheme

Cycle to work scheme and season ticket loan

Pension and life insurance options

On-demand pay tools

Qualifications

• Ability to adapt to a fast-paced, high-volume environment.
• Self-managed and self-motivated individual.
• Experience in planning, team building, and performance management.

Responsibilities

• Manage delivery of payroll operations and maintain customer satisfaction.
• Support recruitment and onboarding for the payroll team.
• Facilitate team meetings and evaluate personal development.

Skills

Customer service skills

Leadership skills

Decision making

Excellent written/verbal communication skills

Job description

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team?

The role. . .

• To be responsible for the delivery of the business as usual activities
• Ensure that the Payroll Teams deliver to the UK Service Standards, KPI’s and metrics
• To contribute and support the delivery of UK Operations plans
• To manage and support the development of the payroll teams
• To support and promote the wellbeing of the Payroll Operations Teams
• To contribute and support the overall engagement of the department
• Work closely with other departments to help support the success of customer lifetime loyalty
• Report payroll delivery and performance to Payroll Operations Director
• To be accountable for ongoing management of customer feedback and ENPS for customers
• To be the escalation point for internal and external operational matters
• To support the recruitment and on boarding for the department
• Facilitate team meetings
• Responsible for ensuring processes work effectively
• Responsible for customer overall satisfaction of the Payroll Operation Service
• To build and maintain effective relationships with customers and internal/external stakeholders
• Accountable for the overall management of Payroll Operation Customers
• To self-evaluate and recognize areas of personal development

The ideal candidate . . .

• To be able to drive and enthusiasm, demonstrating the ability to adapt to a fast paced, high volume and rapidly evolving environment
• To be self managed and self motivated
• Customer service skills
• To be an excellent management skills – planning, team building, personal development plans, performance management
• A desire to empower the team and quip them with the necessary technical and inter-personal skills
• Leadership skills
• Decision making
• Excellent written/ verbal communication skills

Benefits

Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

️️Flexible working! Use our flexible working hours and hybrid working environments to manage it.

️Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.

Laptop and equipment.

Healthcare expense claim tools!

Like in life, at work we also want you to grow with certifications.

Annual meet ups!

Enhanced parenting scheme!

Cycle to work scheme and season ticket loan provided.

Pension and life insurance? Several, for you to choose what looks convenient.

On demand pay tools for you to be able to access salary even before the end of the month!

Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.