Payroll Liaison Officer

NHS; City Of London; On-site; GBP 46,000 - 56,000; Part time

Job summary

A leading healthcare organization in London is looking for a skilled Payroll Liaison Officer to ensure smooth payroll operations. This part-time role involves troubleshooting payroll issues and providing excellent support. Candidates should have significant experience with NHS payroll systems and excellent customer service skills. Competitive salary and benefits are offered.

Benefits

Competitive salary

Membership of the NHS Pension Scheme

24/7 independent counselling support

Career-long learning and development opportunities

Access to NHS and Blue Light discount schemes

Free Pilates classes

Qualifications

• Educated to degree level or equivalent work experience.
• Substantial experience with NHS payroll systems and ESR.
• Good working knowledge of payroll statutory requirements.

Responsibilities

• Serve as the main point of contact between Moorfields and our external payroll provider.
• Troubleshoot complex payroll issues and lead process improvements.
• Provide hands-on payroll support to ensure accuracy.

Skills

Complex payroll issue troubleshooting

Excellent customer service

Strong IT skills

Data analysis

Education

Degree/postgraduate diploma or equivalent experience

Tools

ESR systems

Excel

Job description

Overview

Make a difference where it matters most. At Moorfields Eye Hospital, we believe that looking after our staff is just as important as looking after our patients. We are seeking a skilled and motivated Payroll Liaison Officer to ensure payroll runs smoothly and accurately across the Trust, directly supporting the experience of our dedicated staff.

We are looking for an experienced payroll advisor who is used to working with complex pay queries and prides themselves on providing an excellent level of customer service. This is a part time role (22.5 hours) to support our existing payroll liaison officer. There is a degree of flexibility on when the hours can be worked within the week as long as there is consistent support for any incoming payroll queries.

Key responsibilities

• Serve as the main point of contact between Moorfields and our external payroll provider (SBS), ensuring timely and accurate payments for staff.
• Troubleshoot complex payroll issues and lead process improvements to enhance payroll accuracy and efficiency.
• Work closely with HR, Finance, and operational teams, supporting system administration (ESR, HealthRoster), overpayment investigations, payroll analytics, and reporting.
• Provide hands-on, practical payroll support to ensure staff are paid correctly and on time, every time.

What you will do

• Collaborate with external/outsourced payroll providers and maintain strong working knowledge of payroll statutory requirements (PAYE, NI, SSP, SMP, Student loan repayments).
• Apply expert knowledge of payroll procedures and processes; understand public sector and defined contribution pension schemes including auto-enrolment rules.
• Communicate complex information clearly to diverse audiences, with tact and diplomacy, including handling sensitive or distressing circumstances.

Requirements

• Essential: Educated to degree/postgraduate diploma or equivalent work experience.
• Substantial experience working with an NHS payroll system and ESR; expert knowledge of payroll/HR systems, preferably in the NHS or an outsourced provider to the NHS.
• Experience dealing with external/outsourced payroll providers.
• Good working knowledge of payroll statutory requirements including PAYE, NI contributions, SMP, SSP, and Student loan repayments.
• Strong IT skills, particularly ESR systems and advanced Excel (pivot tables, macros, conditional formatting).
• Ability to analyse data, solve problems effectively, and communicate complex information clearly to diverse audiences.

• Desirable: IPPM qualification or equivalent knowledge and experience.

About us and benefits

What’s in it for you? Moorfields invests in you—your growth, wellbeing, and future. You’ll join a flexible, supportive organisation offering:

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills
• And more; view the Moorfields benefits leaflet for details

Details

Date posted: 24 September 2025

Pay scheme: Agenda for Change

Band: Band 6

Salary: £46,419 to £55,046 a year per annum incl HCAS pro rata for part time

Contract: Permanent

Working pattern: Part-time

Reference number: 273-DC-7497466

Job location: Kemp House, 162 City Road, London, EC1V 2PD

Employer: Moorfields Eye Hospital NHS Foundation Trust

Employer's website: https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Job description and person specification

Please refer to the job description and personal specification for a full list of responsibilities and requirements.

Disclosure and safeguarding

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (DBS) may be required.