Payroll & Digital Process Experience Lead

Suntory Holdings Limited; London, Uxbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global beverage company based in London is seeking a Payroll & Digital Process Experience Lead to drive payroll transformation and compliance. This role involves overseeing payroll governance, automating processes, and enhancing HR systems. The ideal candidate has extensive experience in Payroll Operations, a proven record in HR automation, and strong knowledge of payroll compliance across EMEA. This position offers a supportive environment focused on work-life balance and professional growth.

Benefits

Supportive work environment

Career growth opportunities

Work-life balance

Qualifications

• Extensive experience in Payroll Operations, HR shared services or global business services.
• Proven track record in delivering Payroll and HR automation and digitisation projects.
• Strong knowledge of payroll compliance, auditing, and governance practices across EMEA.
• Experience with process improvement methodologies such as Lean or Six Sigma.

Responsibilities

• Lead transformations in Payroll services and ensure compliance.
• Promote digitisation of payroll processing across platforms and geographies.
• Share project updates and progress with stakeholders.
• Enhance internal HR hub and reduce support requests.

Skills

Payroll Operations

HR automation

Payroll compliance

Project management

Process improvement

Fluent in English

Education

Project management certification (e.g., PMP, Prince2)

Tools

SuccessFactors

ADP

Job description

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Payroll & Digital Process Experience Lead

Requisition ID: 10397

Who We Are

For this role you can be based in the UK, Madrid, Amsterdam or Aix en Provence France

Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe

About your role

As our Payroll & Digital Process Experience Lead you will be responsible for driving transformation across People Excellence operations, with a deep focus on Payroll. It combines project leadership in automation and digitisation with deep expertise in Payroll and Employee experience process improvement including governance and controls. You will ensure that Payroll services are efficient, scalable, compliant, and aligned with SBFE’s vision of becoming a next-generation global beverage company.

What You'll Do

Payroll Governance & Controllership

Lead SBFE Payroll Governance Council to drive compliance, controls, and KPI oversight. Ensure statutory and policy adherence via audits, documentation, and training whilst maintaining payroll process and legislative documentation. Monitor vendors and streamline contracts for cost and service optimization, including Time & Attendance integrations and develop and maintain payroll Business Continuity Plans (BCP).

Payroll Process Transformation

Simplify European payroll processes to improve efficiency and experience. Promote digitisation of payroll processing across platforms and geographies and standardise processes while aligning with local compliance guidelines.

HR Process & Tech Automation

Lead automation projects for onboarding contract and background checks via Success Factors, managin g UAT, change management, and communications.

Stakeholder & Change Management

Share project updates and progress with all stakeholders and support communications, training, and post-change assistance.

Knowledge Management & Process Improvement

Enhance internal HR hub to enable self-service and reduce support requests, especially for payroll

What's in it for you

Joining Suntory isn’t just about taking on a role; it’s about embarking on a career journey. You have the opportunity to work with talented, inspiring and authentic leaders and have the freedom to dream big and go for it (Yatte Minahare). At Suntory you’ll find a supportive work environment that values work life balance and that will help you realise your full potential and grow for good. Our People and Culture team are a team that genuinely care about creating a great experience for our employees and we would love you to be part of it.

What You need to be successful

Extensive experience in Payroll Operations, HR shared services or global business services

Proven track record in delivering Payroll and HR automation and digitisation projects

Strong knowledge of payroll compliance, auditing, and governance practices across EMEA

Proficiency in SuccessFactors and familiarity with ADP, Time and Attendance and other HRIS tools

Experience with process improvement methodologies such as Lean or Six Sigma

Project management certification (e.g., PMP, Prince2) is a plus

Fluent in English mandatory, desirable French and/or Spanish

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.