Payroll and Pensions Admin – AR

The Role

As Payroll and Pensions Administrator, you will be a member of a team responsible for delivering high quality, credible and timely support services covering but not limited to our Employee’s Payroll and Pension life cycle. To assist and facilitate the delivery of NYP’s objectives, whilst assisting to minimise risks associated with them, you will also engage with colleagues in other business areas and departments across the force to deliver excellent customer service and demonstrate real value to front line services through accuracy and results working alongside the Payroll and Pension Officers.

Reporting to the Sr. Payroll and Pension Officer and in collaboration with key Snr. Colleagues within the Payroll and Pensions Team for EnableNY, you will assist to ensure all elements of the payroll and Pension cycle including projects are successfully delivered in accordance with the ongoing key performance indicators and contribute to the improvement of service delivery.

You will have the opportunity to participate in the delivery of key projects and activities to ensure that the delivery of Payroll and Pensions are both regulatory and legally compliant. You will be expected to contribute to a positive and inclusive team culture, to ensure interdependencies across Finance Services are aligned and exemplify ‘one people service’ offering to service users.

Key Responsibilities

• To provide a first point of contact for both telephone enquiries and correspondence and to provide an effective, efficient, and courteous response, ensuring a high-quality service in accordance with service delivery policies and procedures, proactive operation of administrative and financial processes to maximise their efficiency.
• To provide information and advice on all appropriate aspects of Police / Fire legislation and regulations, policies, and procedures alongside guiding or signposting to internal and external customers on transactional support services, key procedures, and processes as appropriate.
• To assist the Payroll and Pension Officers in ensuring that transactions are processed in compliance with Police / Fire legislation and regulations, policies, and procedures in a timely manner.
• To assist the Snr. Pensions Officer on various pensions projects for both Police and Fire, which would include providing admin support for pension projects re: data collection exercises, pension dashboards, handling general correspondence via telephone or in writing and processing confidential and sensitive data adhering to GDPR rules. To assist with audit requirements that all processes entered in payroll are correct and accurate.
• To provide advice and guidance to colleagues and customers as appropriate.
• Working alongside the Payroll Officers on the maintenance of the payroll process workflows ensuring these are monitored and updated if needed on a yearly basis.
• To complete correspondence as required in accordance with Police / Fire regulations, policies, and procedures and ensure that this is forwarded to our Pension Administrators.
• To monitor pension portals and upload and distribute/save incoming correspondence appropriately.
• Develop and maintain good knowledge of key processes and procedures, identifying, resolving, and escalating issues as appropriate.
• Develop and maintain effective working relationships with colleagues, key stakeholders, unions, and staff associations.
• Assistance with general maintenance of the department.
• Undertake any other duties commensurate with the role and grade.

Requirements

• To succeed in this role, you will have demonstrable experience of delivering high quality, customer orientated administrative services to meet required SLAs and KPIs, ideally in a high-volume environment.
• You’ll have excellent customer service, problem solving and interpersonal skills, to respond to queries on basic payroll and pension processes, both verbally and written to a broad range of diverse and demanding customers across a variety of platforms.
• You’ll be proficient in the use of Microsoft Office and IT systems, have a high level of attention to detail and be comfortable with producing and presenting accurate data and information.

Desirable

Knowledge and understanding of statutory legislation relating to Payroll and Pensions and experience of working with financial systems would be desirable but not essential.

Experience in a customer focused administrative role.