Payout Advisor

Oodle Car Finance; Manchester; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Oodle Car Finance is seeking a dedicated Payout Advisor to enhance customer experience in loan processing. This role involves verifying documentation, compliance with financial regulations, and working closely with customers. Ideal candidates will have analytical skills and a passion for delivering outstanding service in a fast-paced environment.

Benefits

25 days holiday increasing to 28

Healthcare plan via Vitality

Yearly bonus

Qualifications

• Knowledge of Data Protection Act, Money Laundering Regulations, Credit Risk Policy.
• Good written and verbal communication skills.
• Ability to work within a regulated environment.

Responsibilities

• Verify loan documentation and manage workflow.
• Ensure compliance with AML, KYC, and fraud checks.
• Liaise with customers regarding financial matters.

Skills

Attention to detail

Communication

Problem solving

Organisation

Teamwork

Education

Experience in finance (preferable)

Job description

£25,000 - £28,000 p.a. DOE plus yearly bonus

Weekly shift patterns – Monday to Friday 9am to 5.30pm/10am to 6.30pm and 11.30pm to 8pm (37.5 hours per week)

Weekend shifts are Saturday 10-6pm and Sunday 10-4pm – you’ll work 1 in every 3 weekends

Hybrid working - 3 days in the office 2 at home

25 days holiday increasing to 28 after 3 years of service, plus bank holidays, to take time to recharge and do something you love.

Hybrid working – you’ll be able to split your time between working in the office and at home.

Healthcare plan – free healthcare via Vitality for you and your family. You’ll receive money back on health appointments e.g. dental, optical and more.

Pension – !

The Role

If you are passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you!

We’re looking for a Payout Advisor with a finance background to join a team of talented and social professionals. You will be supporting the Payout function of the loan process and ensuring a smooth journey for our customers.

The Payout team is a crucial part of Oodles Loan Processing department. We deliver a thorough and efficient service to our Dealer and Broker partners via effective teamwork with other operational departments.

What you’ll be getting up to:

The role will cover the following but is not limited to:

Your day-to-day work will be a mix of verifying documentation and managing workflow, which may include:

• Checking and verifying all loan documentation received from customers is present, accurate, genuine and matches the details stored on the systems.
• Ensuring all required AML, KYC, Fraud, and car checks are satisfied prior to pay out.
• Prioritising daily payout workflow based on customer and business requirements.
• Liaising with customers on the phone and via email where necessary and effectively deal with any potentially sensitive financial issues.

The role will be a great fit if you have:

• Knowledge of: Data Protection Act, Money Laundering Regulations, Credit Risk Policy.
• The ability to follow procedures and work within a regulated environment.
• The ability to ensure appropriate authorities and escalations are adhered to through processes.
• Good written and verbal communication skills.
• Excellent attention to detail.
• Good organisation skills and the ability to prioritise and remain calm under pressure.
• Good initiative, logical thinker, skilled at problem solving, curious and inquisitive.
• Strong team player who has a hunger to learn and evolve.
• Ability work well under pressure in a fast-paced environment

Nice to have:

• Experience working within the finance industry preferable

Experience is one thing, but potential is far more important so, even if you lack some of the skills listed, we still really want to hear from you.

Hiring Process

Capability, technical and values interview (1 hour)

Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.

• Embrace being human – empathy and diversity make us stronger
• Strive for awesome – it’s awesome when we do better every day
• Everyone’s a builder – we’re in this together and we win as a team
• Bravely honest – we’re honest with ourselves and everyone else
• Think customer – they’re at the heart of everything we do

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 17/06/2025 by TN United Kingdom