Payne Edinburg Express Lane Service Advisor

Payne Auto Group; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local automotive service company in Edinburgh is looking for a Service Advisor for their Express Lane. The role involves welcoming customers, determining their vehicle maintenance needs, and ensuring high-quality customer service. Ideal candidates will have strong communication skills and some knowledge of automotive repairs. Benefits include a competitive salary and health insurance.

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Training and development opportunities

Qualifications

• Previous experience in a customer service role.
• Basic knowledge of automotive maintenance and repairs.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet customers and assist them with determining their vehicle service needs.
• Provide accurate cost estimates and time estimates for services.
• Schedule service appointments and follow up with customers on service status.
• Communicate effectively with the service team to ensure timely completion of work.
• Resolve any customer concerns or complaints in a professional manner.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Multitasking

Education

High school diploma or equivalent

Job description

Career Opportunities with Payne Auto Group

A great place to work.

Careers At Payne Auto Group

Current job opportunities are posted here as they become available.

Payne Edinburg Express Lane Service Advisor

**Job Summary:**
We are seeking a Service Advisor for the Express Lane at our dealership. The Service Advisor will be responsible for welcoming customers, determining their needs for vehicle maintenance and repairs, and providing exceptional customer service throughout the process.

**Qualifications:**
- High school diploma or equivalent
- Previous experience in a customer service role
- Strong communication and interpersonal skills
- Basic knowledge of automotive maintenance and repairs
- Ability to multitask and work in a fast-paced environment
- Excellent problem-solving skills

**Responsibilities:**
- Greet customers and assist them with determining their vehicle service needs
- Provide accurate cost estimates and time estimates for services
- Schedule service appointments and follow up with customers on service status
- Communicate effectively with the service team to ensure timely completion of work
- Resolve any customer concerns or complaints in a professional manner
- Maintain a clean and organized work area
- Stay updated on product knowledge and dealership offerings for customers

**Benefits:**
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Training and development opportunities