Payments Tech Support Leader — SaaS FinTech

ROLLER; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading software-as-a-service company in the UK seeks a Payments Technical Support Specialist to handle customer escalations and support processes. This role involves collaborating with various teams to deliver solutions, requiring over three years of experience in payment solutions or finance. The successful candidate will possess strong communication skills and a passion for improving customer success, making a significant impact within the organization.

Qualifications

• 3+ years of knowledge in payment solutions or finance industry products.
• Proven customer support experience with technical products.
• Strong work ethic focused on customer success.

Responsibilities

• Respond to Level 3 support escalations via the help desk.
• Assist teams in designing customer resources.
• Coordinate with internal teams to resolve client escalations.
• Develop and maintain documentation for Payments support.
• Provide input into payments strategy improvements.

Skills

In-depth knowledge of payment solutions

Advanced Excel skills

Customer support experience

Interpersonal and communication skills

Time management abilities

Job description

A leading software-as-a-service company in the UK seeks a Payments Technical Support Specialist to handle customer escalations and support processes. This role involves collaborating with various teams to deliver solutions, requiring over three years of experience in payment solutions or finance. The successful candidate will possess strong communication skills and a passion for improving customer success, making a significant impact within the organization.