Payments Support Agent

CXFort Ltd.; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented Payments Support Specialist to join their dynamic team. In this role, you will assist customers with payment-related inquiries, ensuring smooth and accurate payment processes. Your responsibilities will include handling customer queries, processing withdrawals, and monitoring for suspicious activity. The company fosters a supportive and casual atmosphere, promoting a healthy work-life balance and opportunities for personal growth. If you have a strong customer focus and relevant experience, this could be the perfect opportunity for you.

Benefits

Competitive Remuneration Package

Opportunities for Training

Healthy Work-Life Balance

Community-Driven Environment

Additional Fringe Benefits

Qualifications

• A university degree or similar qualification is required.
• Minimum 12 months experience in KYC, Payments, or Risk roles.

Responsibilities

• Assist customers with payment-related inquiries and transactions.
• Analyze and verify KYC & AML documentation.

Skills

Customer Focus

MS Office

Google Suite

KYC Knowledge

AML Knowledge

English Proficiency

Education

University Degree

Tools

MS Office

Google Suite

Job description

DESCRIPTION

WHAT WILL YOU BE DOING?

Reporting to the Payments Support Lead, you will be responsible for assisting customers with payment-related inquiries, issues, and transactions. You will ensure that payment processes are smooth, accurate, and in compliance with the organization's policies and procedures.

RESPONSIBILITIES

• Handling and resolving payments-related customer queries via escalations;
• Processing customer withdrawals;
• Analyzing and verifying KYC & AML documentation in accordance with internal policies and procedures;
• Monitoring and escalating any suspicious and/or fraudulent activity identified through daily risk checks;
• Reviewing customer activity and reporting to team leaders, as required;
• Processing high SLA brands;
• Ensuring the confidentiality of all customer data.

REQUIREMENTS

• A university degree or similar qualification;
• Be well versed in the use of English, both verbal and written;
• Have minimum 12 month work experience in a KYC, Payments, and/or Risk related role;
• Possess expert MS Office or Google Suite knowledge;
• Have good knowledge of AML & KYC directives;
• Knowledge of sportsbooks, poker and casino will be considered an asset;
• Willingness to work in a 24/7 rotating shift roster.
  

SKILLS

• Strong self-awareness of one's own strengths and capabilities;
• Strong knowledge of Office Suite and Google Workspace;
• Excellent customer focus;
• Excellent command of English, both written and spoken.

WHAT SHOULD YOU EXPECT?

• A casual atmosphere with a supportive, community-driven environment;
• A safe and secure workplace;
• A healthy work-life balance;
• Strong teamwork and collaboration;
• Opportunities for training and personal growth;
• A competitive remuneration package;
• Additional fringe benefits.

INTERESTED?

If you feel that you meet the eligibility criteria, we encourage you to apply by using the Apply Now button on this advert.

All applications will be acknowledged and treated with maximum confidentiality.