Payments & Refunds Administrator

Ardonagh; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A financial services organization in Leeds is seeking a detail-oriented individual for a hybrid role in their Client Money team. Responsibilities include managing workloads, resolving transaction queries, and supporting compliance. The ideal candidate will possess strong organisational skills and a background in finance. Opportunities for career progression and professional development are offered alongside competitive benefits.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Award-winning learning and development

Pension scheme

24-hour Employee Assistance support

Corporate perks and discounts

One day paid volunteering

Community fundraising initiatives

Celebration awards

Qualifications

• Strong attention to detail.
• Proven organisational skills.
• Experience in a finance or money-related role.

Responsibilities

• Manage workload to ensure completion to SLAs.
• Communicate with departments to resolve transaction queries.
• Support audit requests.

Skills

Attention to detail

Organisational skills

Ability to use initiative

Adaptable mindset

Ability to work under pressure

Relationship building

Finance experience

Insurance broking experience

Job description

This is a 12 month fixed term contract.

Purpose of the Role

This exciting hybrid opportunity has arisen to join our Client Money team in Leeds.

This is an opportunity for an enthusiastic, organised, process driven individual who has strong attention to detail, who can manage their own time and workload.

The new and modern office is in Leeds city centre approx. 10 minutes’ walk from the train and bus station and along a bus route.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more.

• Work with your manager to set and achieve yearly objectives. Manage your own workload to ensure work is completed to the agreed Service Levels (SLAs) and quality standards.
• Communicate and build relations with other IBA departments and internal Brokers and businesses to investigate and resolve any queried transactions to avoid further delays.
• Be proactively involved and support continuous improvement and lean initiatives.
• Perform reconciliation and process activities across one or more of the following disciplines: Client & Insurer Payments, Payaways (intermediary payment processes).
• Support audit requests for information and process walk-through exercises.
• Ensure we are fully compliant within FCA regulations.

Who we are looking for

This is an opportunity for a talented, dynamic individual, with a willingness to learn and develop new skills. The below is a list of traits that we think would suit the role, however this is by no means an exhaustive one.

• Attention to detail.
• Excellent organisational skills
• The ability to use own initiative as well as work within a team environment.
• The mindset to be adaptable, embrace change and respond positively.
• Strength to work under pressure.
• Skills to build relationships and influence stakeholders.
• Has worked with finance or money in the past.
• Insurance broking environment experience (desirable).

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here here to see our standard benefits page