Payments Co-worker - 3-month Temporary assignment - 13.45 - 14.01 per hour

Triodos; West of England; Hybrid; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Hybrid work

Diversity & inclusion

Training provided

Job summary

Triodos Bank, Bristol Head Office, is seeking a Payments Co-worker to join our Customer Services team for a 3-month temporary assignment with hybrid working. The role requires two days in the Bristol office weekly and training in the first 4–6 weeks, with home-working on other days as agreed.

The successful candidate will handle daily payments operations, adhere to FCA guidelines, and deliver a high standard of service in a fast-paced, regulated financial environment.

Qualifications

• Experience in Finance, Banking or similar regulated financial services environment.
• Ability to manage daily workflow with varying tasks and priorities.
• Knowledge of card and payment schemes in the UK is desirable.

Responsibilities

• Provide high-quality customer service to internal and external customers.
• Adhere to team processes and meet SLAs and KPIs.
• Follow daily workplans and escalate issues to meet timelines.
• Call customers to follow up on complex queries.
• Suggest process improvements in line with current methodologies.
• Ensure compliance with banking practices and FCA guidelines.

Skills

Customer service

Regulatory environment

Time management

Financial services

UK payments knowledge

Job description

Payments Co-worker - 3-month Temporary assignment - 13.45 - 14.01 per hour

Business area: Customer Service

Job Location (Short): GBR

Who we are

Triodos Bank is an award-winning organisation and one of Europe's leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously - from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

Our mission is

• To help create a society that promotes people's quality of life and that has human dignity at its core
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development
• To offer our customers sustainable financial products and high-quality service

We're a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Opportunity

We are delighted to be recruiting for a Payments Co-worker to join our customer services team at our Bristol Head Office. This is a full-time role offered on 3-month temporary assignment basis.

The overall purpose of this role is to carry out the daily operations of Triodos Bank Payments and Cards Team, provide exceptional customer focused service to both external and internal customers with a focus and commitment to meeting regulated timescales as well as team quality and performance levels.

You will be working in a team environment to support the completion of the teams' daily workflows, ensuring all processes and quality standard are met.

This role offers the benefits of a hybrid working. This would require a min of 2 days in our Bristol office per week, with an option of working from home on the other days, as agreed in based on Business needs. The first 4 - 6 weeks will be office based for training and induction.

Key Responsibilities

• Provide consistently high-quality customer service to internal and external customers.
• Adhere to team processes and ensure all are up to date.
• Work to achieve set SLAs and KPIs.
• Follow and complete a daily workplan to time scales. Escalate issues that prevent achievement of daily workflow plans and controls.
• Call customers to follow up on more in-depth queries or where additional information is required.
• Proactively suggest continuous improvements in line with current process improvement methodologies.
• Complete work in line with banking practice and regulatory requirements.
• Take responsibility for complaints received, ensuring they are recorded and responded to within FCA guidelines.
• Communicate effectively with internal stakeholders and customers as needed, ensuring all processes are completed efficiently and on time.
• Comply with all regulatory obligations and internal governance, supporting ethical behaviour and good customer outcomes.

What We Are Looking For

The ideal candidate will have experience working in a Finance, Banking or a similar regulated financial services environment. You should be comfortable handling a variety of tasks with different complexities, timescales, and requirements, and have a proven ability to manage your daily workflow effectively. Knowledge or experience of card and payment schemes in the UK is desirable. We are looking for someone who is proactive, organised, and able to adapt to changing priorities while maintaining high standards. If you are detail-oriented, committed to excellent service, and thrive in a fast-paced, regulated environment, we would love to hear from you.

What We Offer

You will receive an hourly pay rate of £13.45 - £14.01 depending on experience in recognition of your skills and contributions. We are committed to diversity and inclusion, and encourage applications from candidates of underrepresented and neurodiverse backgrounds.

Closing Date

12/10/2026