Payments Assistant - Herts

Haven Holidays; Hemel Hempstead; Hybrid; GBP 25,000 - 33,000; Full time

Job summary

Join a leading holiday company as a Payments Assistant in a hybrid role based in Hemel Hempstead. You'll support the launch of Linked Bingo by ensuring accurate and timely payment processing while contributing to a people-focused team. Strong finance or admin experience, alongside excellent attention to detail, are key for success in this fast-paced role. Enjoy perks such as competitive salary, comprehensive wellbeing support, and exclusive discounts with partners.

Benefits

25 Days Holiday + Bank Holidays + Holiday Buy Scheme

Annual bonus

20% discount on Haven and Warner Hotels holidays

Comprehensive wellbeing support

Exclusive discounts with corporate partners

Career pathways including Learning and Development opportunities

Enhanced family friendly policies and pay

Qualifications

• Experience in finance, payments or admin roles.
• Strong attention to detail and data entry skills.
• Proactive, organised and self-motivated attitude.

Responsibilities

• Download and prepare winner payment data from bingo system.
• Verify high-value payments via telephone.
• Maintain clear and compliant payment records.

Skills

Attention to Detail

Data Entry

Verbal Communication

Organisational Skills

Tools

Excel

Boomerang

PTX

Bottomline

Job description

Payments Assistant - Herts

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Job Title: Payments Assistant
Location: Hemel Hempstead (Hybrid - 3 days office / 2 days remote)
Contract: Fixed Term - 6 Months
Hours: Full Time - 35 hours per week
Salary: Competitive + Benefits

Your Opportunity:
Join us in an exciting new role as a Payments Assistant, supporting the launch of Linked Bingo across our parks. You'll play a key part in ensuring timely, accurate, and secure payment of winnings - all while being part of a friendly and supportive team. If you're organised, detail-oriented and ready to bring your finance or admin experience to a vibrant, people-first environment, this could be the perfect fit for you.

Day to day, you'll:
Download and prepare winner payment data from our bingo system
Verify high-value payments via telephone
Accurately populate and upload payment templates using Excel
Liaise with winners and internal teams, responding to queries with care
Schedule and track payment batches using PTX
Maintain clear and compliant payment records
Reconcile control accounts to ensure accuracy
Assist with email communications to winners
Support adherence to data protection and financial protocols
Help deliver operational efficiency across payment processes

What we'd like you to bring:
Experience in finance, payments or admin roles
Excellent attention to detail and data entry skills
Confident using Excel and financial templates
Familiarity with systems like Boomerang, PTX, or Bottomline (desirable)
Strong verbal communication skills
Ability to handle sensitive information confidentially
A proactive, organised and self-motivated attitude
Comfort working in a busy, high-volume environment
A positive, people-focused approach
Basic knowledge of payment platforms and processes

What's In It For You?
25 Days Holiday + Bank Holidays + Holiday Buy Scheme
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 3 days per week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at [e-mail].