Payments And Income Coordinator

Tulip Recruitment; St. Ives; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A growing organization in housing services is seeking a Payments and Income Coordinator to provide essential administrative support to the income team. The role involves managing housing-related charges, coordinating payment solutions, and ensuring accurate records. Strong experience in customer account management and knowledge of welfare benefits are required. Flexible hybrid work arrangement available with excellent benefits, including 25 days of holiday and matching pension scheme.

Benefits

25 days holiday + Bank Holidays

Chance to buy and sell holiday

3 additional paid wellbeing days

Generous matched pensions scheme up to 12%

Life cover at 4x salary

Options for private medical and dental insurance

Wellbeing discounts including Gym Memberships

Responsibilities

• Follow up on failed payments or cancellations and arrange new payment solutions.
• Manage housing benefit overpayments and account reconciliations.
• Maintain accurate records and coordinate account processes.
• Support early intervention strategies for arrears prevention.

Skills

Experience within housing, income or customer account management

Strong communication and problem-solving skills

Knowledge of welfare benefits such as Universal Credit or Housing Benefit

Excellent attention to detail

Job description

Do you have experience in housing or income services, with a strong understanding of welfare benefits such as Universal Credit or Housing Benefit? If so, we have an excellent opportunity for a Payments and Income Coordinator to join our client's expanding organisation based in Hurn, Dorset. This is a full-time, permanent position.

In this role, you will provide essential administrative support to the income team, helping to ensure the effective and timely collection of housing-related charges.

The organisation offers an excellent benefits package (outlined below), along with the flexibility of a hybrid working arrangement, requiring just two days per week in the office.

Key Duties

• Follow up on failed payments or cancellations, arrange new payment solutions and refer customers for additional support where needed
• Manage housing benefit overpayments, universal credit verifications and account reconciliations
• Maintain accurate records
• Coordinate account processes including setting up and adjusting direct debits, processing refunds and managing garage licence accounts including chasing arrears
• Support early intervention strategies for arrears prevention and tenancy sustainment

Required Skills

• Experience within housing, income or customer account management
• Strong communication and problem-solving skills
• Knowledge of welfare benefits such as Universal Credit or Housing Benefit
• Excellent attention to detail

Benefits

• 25 days holiday + Bank Holidays with an extra day every year up to 30 days
• Chance to buy and sell holiday
• 3 additional paid wellbeing days and 2 paid volunteering days
• Generous matched pensions scheme up to 12%
• Life cover at 4x salary
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service