Payment Lifecycle Analyst

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Payment Lifecycle Analyst to join their dynamic Payment Operations Team. In this role, you'll oversee daily production and Key Performance Indicators (KPIs), ensuring smooth workflow and assisting team members with complex inquiries. Your leadership will be crucial in motivating the team, making impactful business decisions, and maintaining high standards of service. This is an exciting opportunity to contribute to a global leader in financial services, where your skills will help shape the future of payment operations.

Qualifications

• Strong written and verbal communication skills are essential.
• Leadership skills and the ability to interact effectively with others.

Responsibilities

• Coordinate and monitor the workflow of the unit and manage daily volumes.
• Serve as the first line of escalation for problems and suggest solutions.

Skills

Reconciliation Experience

Communication Skills

Leadership Skills

Problem-Solving Abilities

Understanding of Accounting Concepts

Research Skills

Tools

Microsoft Office

Job description

Payment Lifecycle Analyst

JPMorgan Chase & Co. Bournemouth, United Kingdom Apply now Posted 2 months ago Permanent Competitive

Job Title: Payment Lifecycle Analyst

Job Description

If you are passionate about working in a dynamic environment and handling complex inquiries, this role is suitable for you. As a Payment Lifecycle Analyst in the Payment Operations Team, you will ensure that daily production and Key Performance Indicators (KPIs) are met. Your responsibilities include delegating workflow, assisting team members with complex issues, approving work, leading, motivating, and collaborating with the supervisor on coaching the team. You will also make routine and complex business decisions impacting customers and finances.

Job Responsibilities

• Coordinate and monitor the workflow of the unit, including gathering statistics for performance indicators and managing daily and monthly volumes.
• Provide training and necessary training tools to the team.
• Assist in completing daily work during absences or scheduling conflicts to prevent losses.
• Maintain accounts according to clearing standards, monitor accounts daily for aging items, and ensure timely and proper clearance.
• Serve as the first line of escalation for problems, identify system issues affecting customers, and suggest solutions.
• Assist the Supervisor in tracking daily activities, attendance, vacations, and other appointments, and complete team member quality assessments with timely feedback.
• Help update procedures for all team functions and keep documentation current.

Required Qualifications, Capabilities, and Skills

• Previous reconciliation experience.
• Strong written and verbal communication skills and problem-solving abilities.
• Leadership skills and the ability to interact effectively with others.
• Understanding of accounting, reconciliation concepts, RCP policies, and account transaction workflows.
• Strong research and problem-solving skills.
• Proficiency with PC and Microsoft Office applications.

Preferred Qualifications, Capabilities, and Skills

• Previous management experience.
• Relevant experience in bank operations and account management.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors worldwide. Our approach emphasizes first-class service and building trusted, long-term partnerships to help clients achieve their objectives. We value diversity and inclusion, are an equal opportunity employer, and accommodate religious practices and disability needs. Visit our FAQs for more information about requesting accommodations.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving clients in over 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity worldwide.

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