Payment Engagement Manager

Edenred; Swindon; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a leading global company as a Payments Engagement Manager in Swindon. This pivotal role will bridge product expertise with client engagement for project delivery, requiring strong strategic vision, leadership, and communication skills to enhance service offerings and client satisfaction.

Benefits

25 days annual leave plus Bank Holidays

Hybrid working environment

Income protection

Life insurance (4x salary)

Employee Assistance Program

Digital learning platform

Complimentary snacks

Pension Scheme

Discretionary bonus scheme

Cycle to Work scheme

Qualifications

• Strategic vision and experience in a technological environment.
• Strong leadership skills with a focus on values.
• Experience in a corporate client-facing role.

Responsibilities

• Support the implementation of PayTech Go to Market delivery.
• Capture and document client requirements.
• Ensure overall client satisfaction for Edenred business lines.

Skills

Leadership

Communication

Problem Solving

Account Management

Job description

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Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Payment Engagement Manager

Edenred PayTech

Hybrid – Swindon or London

We are now hiring for a Payments Engagement Manager to join our growing Market Success business unit here within Edenred PayTech.

The Payment Engagement Manager is part of the PayTech Market Success organization and serves transversally the delivery across 3 business lines (BLs). This is a key position to bridge PayTech's Product expertise and platform with client engagement for project and service delivery.

The Payment Engagement Manager is responsible for carrying out high-level requirements documentation, business analysis, and liaising with the PayTech Product and Engineering teams.It involves proposing solutions to meet client requirements, identifying gaps in PayTech offering and/or project delivery scope, and advising on re-using existing services where possible - all whilst aligning with PayTech Tech and Product roadmap.

What you will be doing:

• Support the implementation of PayTech Go to marketdelivery across all business lines. Go to Market contact for expertiseand supporting the Project Manageras an intermediate to Product expertiseacross all product domains
• Provideadded value to the business lines using a combination of payment expertiseand knowledge of PayTechservices, to offer solutions to requirements, ideally using standard out of box solutions
• Capturing client requirements and documenting them in a clear and concise manner for PayTechProduct consumption. Document the business case and business value the opportunity brings.
• Produce functional specifications in sufficient detail for implementation and testing as part of Go to Market delivery
• Documenting processes, product solution overviews, case studies, and brochures to support project and service deliveryas and when required
• Ensure requirements are delivered to technical teams by solving product triage queries with all prerequisites/administrationcomplete
• Overall client satisfaction for Edenredbusiness line
• Proactive and effective client-facing activities
• Be an ambassador of the group’svalues. Comply withGroup rules and policies (ethic, image…), delegation of powers and processes

What we want from you:

• Strategic vision for operations and experience in a highly technological environment
• Strong leadership baseon values and peoplerespect. Motivator – happy to work in a fast-paced environment
• Strong communications skills – both written and verbal, and able to adapt language to business and tech audiences
• Strong experience on account management
• Experience in a corporate client-facing role
• Strong problem solving and decision-making skills
• Manage several requests and parallel work streams encompassing IT and ancillary activities.
• Positive attitude and outlook, determined, enthusiastic and resilient
• Quick learner within a fast-paced environment.
• Work independently with agreed remit and autonomy

Why Edenred PayTech?

We are a subsidiary of the Edenred group a Mastercard Principal Member, and an FCA Electronic Money Institution, offering a range of cutting-edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions.

We work with various clients across Challenger Banking (Monese, Tide, Anytime, and more), Corporate Benefits (Fuel cards, restaurant tickets), and Retail and Travel services (Sainsbury’s, TUI, Argos).

As an Edenred employee, you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

What you will get:

25 days annual leave plus Bank Holidays, with an additional 5 days at 5 years’ service, and 1 day a year up to 35 days in total

Hybrid working environment

Income protection

Life insurance (4x salary)

Wellbeing Employee Assistance Program (extended access to family members)

Digital learning platform

Complimentary fruit and other ‘in-office’ snacks & and refreshments

Volunteering programme

Social events

Pension Scheme – employer 6% with minimum employee contribution 3%

Discretionary bonus scheme based on company and personal performance

Holiday trading scheme (buy or sell up to 5 days)

Medical & international travel cover (leisure and action sports)

Season ticket loan

Cycle to Work scheme

Diversity:

Edenred UK and PPS are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.

Recruitment:
Edenred PayTech and Payment Solutions maintain a strict preferred supplier list (PSL), which is managed centrally by our Talent Acquisition Lead. The PSL is reviewed on a yearly basis, and we will not accept unsolicited CVs submitted from any supplier outside of the PSL. If an unsolicited CV is subsequently hired, we will not accept liability for any fees incurred. We ask you refrain from contacting our hiring managers directly with profiles, and all requests for engagement are made to our careers email.