Pay & Employee Services Officer

NHS; United Kingdom; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A prominent healthcare organization in the UK is looking for a Pay & Employee Services Officer to manage payroll processes and provide excellent customer service. Candidates should have experience in payroll departments and demonstrate an understanding of NHS regulations. This role offers flexibility in working patterns and a salary range of £27,485 to £30,162 annually.

Benefits

Commitment to professional development

Supportive work-life balance policies

Qualifications

• Experience in a specialized HR/Payroll/Pensions department.
• Knowledge of HMRC payroll regulations.
• Understanding of the Data Protection Act.

Responsibilities

• Process payroll and manage end-to-end employee processes.
• Provide technical advice on complex pay issues.
• Ensure accurate and timely payroll processing.

Skills

Excellent communication skills

Ability to work under pressure

Microsoft Office proficiency

Numeracy and writing skills

Inter-personal skills

Education

2 A-Levels or equivalent qualification

5 GCSE's including Maths and English

Tools

ESR (Electronic Staff Record)

MS Office

Job description

Sheffield Teaching Hospitals NHS Trust has an exciting opportunity for a Pay & Employee Services Officer to join its busy Pay & Employee Services Department.

The Pay and Employee Services department provides a full range of Payroll and Pensions related services to both the Trust and to a number of other NHS Organisations, along with managing the Trusts' workforce systems including eRostering and ESR and the Trust's Employee Benefits offerings.

You will be responsible for processing a dedicated section of Payroll within one of our Client Trust's and managing the end to end process for all employees within that section, including processing new starters, changes to contract, leavers etc. The role will include complex manual calculations in respect of gross to net pay and attention to detail will be essential.

You will be working with the national integrated HR and Payroll System, ESR and will we be able to demonstrate an understanding of NHS Terms and conditions and the NHS Pension Scheme. You will have had experience of working within a busy payroll department previously.

Customer service is an important part of the role and candidates must have excellent communication skills and be able to demonstrate delivery of effective Customer Service.

Main duties of the job

To work within the Pay and Employee Services Team to ensure the delivery and provision of a comprehensive, cost effective and efficient service to STH and other client organisations.

Interpret, verify and input confidential employee information into the integrated Payroll and HR system, ESR - complying with internal and external deadlines, in order to ensure employees are paid accurately and on time.

To act as the point of contact for both clients and employees to provide technical advice, information and support on highly complex pay issues, terms and conditions and statutory regulations.

To be responsible for the processing of an allocated workload within strict time and quality restraints whilst ensuring that correct procedures are followed and that statutory and legislative requirements are applied and maintained.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Delivering a service to over 40,000 employees to a number of Client's across the NHS, you will work as part of a busy team and will be able to demonstrate strong organisational skills to ensure effective service delivery.

Details

Date posted: 06 October 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 a year pa/pro rata for part time staff

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working, Home or remote working

Reference number: 190-1008-DIR-S

Job locations: Northern General Hospital, Herries Road, Sheffield, S5 7AU

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential:

• 2 A-Levels or equivalent qualification/experience.
• 5 GCSE's (including Maths and English) at Grade A to C (4-9) or equivalent qualification/experience.

Desirable:

• European Computer Driving Licence (ECDL) or relevant MS office training.
• CIPP Payroll Technician Certificate.

Special Skills/Aptitudes

Essential:

• Ability to use Microsoft Office packages including Word and Excel
• Excellent communication skills
• Excellent numeracy and writing skills
• Ability to work under pressure to strict deadlines by planning and prioritising own workload.
• Self-motivation and ability to work under own initiative.
• Positive team player
• Ability to question and learn quickly
• Conscientious
• Strong demonstration of inter-personal skills to be able to deal with difficult / confrontational situations which call for empathy, negotiation skills, tact, diplomacy and verbal reasoning.
• Flexible and adaptable - able to manage competing and changing workloads
• Analytical / interpretive skills to be able to collate and analyse complex data for specific reporting purpose.
• Meticulous

Desirable:

• Keyboard skills.

Experience

Essential:

• Experience working in a specialised integrated HR/Payroll/Pensions department
• Knowledge and experience of HMRC regulations in respect of payroll and pensions regulations
• Sound understanding of the Data Protection Act.
• Knowledge of NHS National Terms and Conditions of service
• Knowledge and understanding of the NHS pension scheme

Desirable:

• Experience of working with the national NHS Payroll system ESR (Electronic Staff Record)
• Knowledge of differing local and national pay terms and conditions applicable to NHS
• Knowledge and understanding of the NHS pension scheme
• Experience of ESR Connect software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.