Patients Booking Coordinator

SAH Diagnostics; Bristol; On-site; GBP 24,000 - 26,000; Full time

Job summary

An innovative healthcare provider in the UK is seeking a Bookings Coordinator to manage ultrasound referrals and schedule patient appointments. The ideal candidate will have strong organizational skills and a passion for delivering excellent patient care. The role involves communication with patients and healthcare professionals, with training provided. Competitive salary and benefits include office-based work at a modern facility.

Benefits

Competitive salary of £24,937 to £25,674 per annum

Training and support provided

Office-based role at a modern facility

Qualifications

• Excellent organizational and interpersonal skills are essential.
• Must have courteous and professional telephone manner.
• Strong administrative experience, preferably in healthcare.

Responsibilities

• Manage referrals received via secure NHS email accounts.
• Contact patients to arrange suitable appointment locations and times.
• Provide reminder calls/texts before appointments.

Skills

Organizational skills

Interpersonal skills

Communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Time management skills

Ability to handle confidential information

Job description

Overview

SAH Diagnostics is an innovative and fast-growing healthcare provider delivering high-quality diagnostic services across the UK. We are seeking a highly organised, proactive, and patient-focused individual to join our team as a Bookings Coordinator. In this vital role, you will manage ultrasound referrals, schedule appointments, and ensure smooth communication between patients, GPs, sonographers, and our wider team. You will be the first point of contact for many patients, providing a professional and compassionate service that supports access to timely diagnostics. This position plays a crucial role in supporting access to diagnostic services in the community and requires a candidate who is dependable, compassionate, and detail oriented. Training will be provided as necessary, and the role may include occasional travel between service locations, depending on operational needs.

Responsibilities

• Manage referrals received via secure NHS email accounts.
• Contact patients by phone to arrange appointments, ensuring suitable location, date, and time.
• Send appointment confirmations and pre-procedure instructions by secure email.
• Provide reminder calls/texts before appointments to reduce non-attendance.
• Follow up with patients who miss appointments, rescheduling where appropriate.
• Communicate rejected referrals clearly to GPs with supporting documentation.
• Respond to queries via the dedicated service helpline (phone provided).
• Record and pass on GP messages about ultrasound reports to sonographers.
• Collect and log data required for service audits and reporting.

Qualifications

• The applicant should have excellent organizational and interpersonal skills and the ability to work well under pressure. The ability to use their own initiative is essential. The post holder deals with patients, relatives, and healthcare professionals on the phone. Applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have an excellent working knowledge of Microsoft Packages such as Word, Excel, and Outlook.
• This is a fantastic opportunity for someone with strong administrative experience, excellent communication skills, and a passion for delivering outstanding patient care.
• Previous experience in an administrative or booking role (healthcare or similar).
• Excellent verbal and written communication skills.
• Courteous and professional telephone manner.
• Strong organisational and time management skills.
• Ability to work independently, using initiative and prioritising effectively.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Proficient IT skills
• Awareness of handling confidential information in line with data protection.
• Ability to work collaboratively as part of a team.

Desirable Criteria

• Experience working in a healthcare or diagnostic setting.
• Understanding of NHS referral processes and systems.
• Knowledge of the impact of missed appointments in healthcare services.

Benefits

• Competitive salary of £24,937 to £25,674 per annum (pro rata) equivalent to a Band 3.
• Office-based role at our modern Future Space facility, UWE Campus.
• Training and support provided to help you excel in the role.
• Opportunity to contribute to a growing healthcare organisation making a real difference in patient care.